Manager, Product Experience Design

Triwill Group; Chicago, Northern (IL, KY); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

RSUs

Job summary

Adyen is seeking an experienced PX Manager to lead a team of eight full‑stack Product Experience professionals, owning end‑to‑end discovery from research, design to content. You will define and execute the PX strategy, partnering with Group Product Managers, Engineering Managers, and senior leaders to drive value across onboarding, compliance, and developer experiences.

You will champion customer needs, elevate PX quality, and coach the team to accelerate delivery in a fast-paced payments

Qualifications

• 5+ years of people leadership in Product design or UX.
• Strong UX craft and business acumen to create a clear vision.
• Ability to lead across engineers to executives and drive impact.

Responsibilities

• Define and champion the PX vision and strategy.
• Build and grow a high-performing team of 8 PX professionals.
• Partner with Group Product Managers, Product Managers, Engineering Managers, and senior leadership.
• Ensure PX work quality remains high and meets customer needs.
• Champion PX across the organization and align with business goals.
• Mentor and develop team members for growth.
• Maintain strong stakeholder relationships across Product, Development, Commercial and Operations.

Skills

People leadership

Product design

UX strategy

Stakeholder management

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About PX at Adyen

Adyen PX (Product Experience) organization consists of a group of Full-Stack builders who own the end-to-end product discovery and execution from Research, Design, to Content perspective. We are at the forefront of building the future of payments, a rapidly changing industry. We approach projects as an opportunity to exceed our customers’ expectations - designing the right experiences, at the right time, the right way. We ensure that Adyen stays a leader and disruptor in the global payments industry by bringing the customers (whether shopper or business) into the center of our product and business decision making.

About the team and role

Adyen is looking for an experienced Manager, Product Experience (PX) to join our international PX team, with members located in Amsterdam and Chicago,. In this role, you'll build and lead a team of 8 full-stack PX professionals who own the end-to-end solution discovery and execution from research, design, to content.

Your primary focus will be one of our merchants' core JTBDs: "Setting Up Business." Your team's purpose is to accelerate the customer journey to realized value, guiding merchants from contract signature to their first transaction. As the PX Manager, you will define and execute the experience strategy across a wide range of domains that enable customers to achieve value more quickly:

• Lifecycle Experience: The customer-facing experiences powering onboarding (Account Creation) and compliance (KYC/KYB) across all merchant types, ensuring a fast, intuitive, and trusted verification journey.
• Lifecycle Enablement & Orchestration: The layer bridging internal operational engines (Risk, Compliance, Legal and Contracting) with external experiences, translating complex back-end logic into seamless end-user workflows.
• Developer Experience: Empowering external developers with an AI powered unified platform experience, offering smart defaults to go live quickly and tools they need to scale into complex enterprise setups with ease.
• Platform Engineering: Creating the internal UI frameworks, tools, and workflows that allow Adyen’s engineering teams to build, deploy, and scale products on a resilient foundation with speed and confidence.

What you’ll do

• Define and champion the Product Experience (PX) vision and strategy, ensuring it directly drives broader business goals and success metrics.
• Build and grow a high-performing team of 8 full-stack Product Experience (PX) professionals, who will own the end-to-end solution discovery and execution.
• Partner with Group Product Managers, Product Managers, Engineering Managers, and Senior Leadership to drive strategic initiatives.
• Ensure the quality of PX work stays high and consistently raises the bar for our customers.
• Champion PX across the organization, ensuring customer needs are prioritized in product strategy.
• Empower your team members to succeed, grow, and become highly effective for the business.
• Maintain strong relationships with stakeholders at Adyen, including product, development, commercial, and operations teams.

This is you

• A seasoned manager. You have 5+ years of prior people leadership experience in a Product design or UX field.
• A strategic leader with a builder's mindset. You use your deep UX craft and business acumen to create a clear vision, empower your team to experiment, and turn that vision into lasting impact. You're comfortable working across all levels and functions, from engineers to executives.
• A champion for the customer. You drive product experience strategy by balancing user needs with company goals, ensuring our solutions have a tangible, positive impact for both.
• An adaptive and growth-minded individual. You approach your work with an open mind, curiosity, and optimism, embracing change and adapting quickly.
• Drives a culture of urgency and action, ensuring the team moves fast to test, learn, and improve.
• Comfortable working across functions and levels, from engineers to executives
• A natural coach and mentor. People trust your expertise and enjoy working with you. You build and manage a team of full-stack PX professionals, providing clear, constructive feedback that fosters professional growth and elevates their work.
• Exemplary of the Adyen Formula

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

All your information will be kept confidential according to EEO guidelines.

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Compensation

• The base salary for this role in San Francisco ranges from $180,000 to $250,000, plus RSUs.
• To learn more about our compensation philosophy, please click here.