Manager of Operations - MTM Transit

Allegan County Government

Michigan

On-site

USD 50,000 - 55,000

Full time

Just now

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Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit, a courtesy posting for Allegan MI, seeks a Manager of Operations to lead staff across drivers, dispatch, and maintenance while aligning with contract goals. The role focuses on safety, efficiency, and service quality for riders in our contracted network.

The ideal candidate has 2+ years in management, transit industry exposure, and the ability to train teams and enforce policies. This on-site position offers competitive benefits and a path to leadership within MTM Transit.

Qualifications

2+ years of management or supervisory experience.
Transit industry experience preferred.
Experience in Para-Transit or livery industries preferred.
Experience working with senior citizens or persons with disabilities.
Experience supervising hourly personnel in a passenger transportation environment.
Experience training in a classroom and behind the wheel setting.
Must possess a valid driver’s license.

Responsibilities

Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
Perform monthly Safety meetings
Training, retraining and updates to policies, procedures and safety guidelines
Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
Perform additional duties as assigned or required
Monitor performance of direct reports and provide coaching and guidance

Skills

Management experience

Transit industry experience

Para-Transit experience

Supervising hourly personnel

Training (classroom & behind the wheel

Valid driver’s license

Discipline administration

Job description

PLEASE NOTE: THIS IS NOT AN ALLEGAN COUNTY GOV'T POSITION THIS IS A COURTESY JOB POSTING ON BEHALF OF MTM TRANSIT

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Manager of Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager of Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager of Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

Location

750 Airway Drive, Allegan MI 49010

What You’ll Do

Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
Perform monthly Safety meetings
Training, retraining and updates to policies, procedures and safety guidelines
Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
Perform additional duties as assigned or required
Monitor performance of direct reports and provide coaching and guidance

What You’ll Need

Experience, Education & Certifications:

2+ years of management or supervisory experience
Transit industry experience preferred
Previous management experience in the Para-Transit or livery industries preferred
Previous experience working with senior citizens or persons with disabilities
Experience supervising hourly personnel in a passenger transportation environment
Experience training in a classroom and behind the wheel setting
Must posses a valid driver's license

Skills

Strong problem solving skills
Ability to understand and administer discipline
Knowledge of basic safety and training procedures
Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
Ability to maintain high level of confidentiality
Regular attendance is required

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