Manager of Human Resources

United Ground Express; Chicago (IL); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Flight privileges for employees and +1

Flight discount with United Airlines

Vacation, sick time and floating hols

Medical plan options: PPO, Dental, VIs

Flexible Spending Accounts

401(k)

Paid training

Parking or transportation assistance

Participation in annual incentive plan

Job summary

United Ground Express, Inc. is seeking a Manager of Human Resources to lead a team focused on employee relations and labor relations, including investigations and contract negotiations. You will coach leaders and HR staff, support orientation programs, and drive initiatives for engagement and inclusion.

The role requires 4–7 years HR experience, strong policy knowledge, and travel up to 25%. A background in California employment law is preferred. UGE offers robust benefits and a path for growth.

Qualifications

• Bachelor’s degree in HR, LR, Business Admin or related field; HR certifications preferred.
• 4-7 years of Human Resources or relevant experience.
• Knowledge of labor laws (RLA, FMLA, ADA, FLSA, Title VII, etc.).
• Strong investigative, conflict resolution, and mediation skills.
• Ability to travel 25% to support site locations.
• Experience applying California employment law and state regulations.

Responsibilities

• Lead and develop a team of ER/LR HR professionals handling investigations, employee relations, and labor relations.
• Coach leadership and HR staff on policy, compliance, and best practices in union and non-union environments.
• Lead new employee orientation and training programs.
• Promote employee engagement, diversity and inclusion.
• Provide guidance on labor law, union contracts, and grievance processes.
• Oversee documentation: investigation notes, reports and actions taken.
• Ensure timely, thorough, and legally sound investigations.
• Monitor HR metrics and set team goals.
• Support policy interpretation with Legal & Compliance teams.

Skills

Coaching

Interpersonal

Organizational

Communications

HR policies

Data driven decisions

Travel 25%

Education

Bachelor's degree in HR/LR/Business Admin

HR certifications preferred

Tools

MS Office

HRIS software

Job description

HQC UNITED GROUND EXPRESS - 11555 W TOUHY AVE CHICAGO, IL 60666

Salary Range / Hourly Rate

$90,000 - $105,000

Job Description

What to expect:

The Manager of Human Resources is responsible for overseeing and supporting a team that handles employee relations and investigations, ensuring fair and consistent application of workplace policies. This role also oversees labor relations efforts, including union interactions, grievance resolutions and supporting contract negotiations.

How you will make an impact:

• Lead and develop a team of ER/LR HR professionals handling investigations, employee relations matters, and labor relations.
• Provide coaching and counsel to leadership, EL/LR HR professionals, and employees (union & non-union) regarding Human Resources practices relating to employee and labor relations.
• Coach and provide guidance to HR and Operations teams to lead or support new employees by modifying and conducting new employee orientation and training programs when needed.
• Drive initiatives to promote employee engagement, diversity, and inclusion.
• Advise team and leadership on labor law compliance, union contract interpretation, and best practices for working in a unionized environment.
• Lead team training initiatives as needed to ensure quality investigations are being conducted, and consistent and fair application and interpretation of policies are practiced.
• Guide team in maintaining required documentation including but not limited to; intake and investigation notes, supporting documents and final reports and/or evidence of action taken.
• Ensure timely, thorough, and legally sound investigative practices.
• Observe and utilize HR metrics to establish team goals.

Employee and Labor Relations

• Oversee and guide investigations regarding employee or labor relations in handling workplace concerns, conflicts, and policy violations. Lead investigations into higher risk complaints or concerns.
• Serve as escalation contact for union representatives; attend labor-management meetings; support handling of grievance procedures, arbitration cases, and disciplinary actions in line with CBA
• Provide consultation with respect to reasonable accommodation and termination requests.
• Provide guidance and direction with the development/delivery of appropriate feedback or corrective/disciplinary actions.
• Resolve complex problems by applying relevant policies, past practices and/or best practices to reach a conclusion, including escalation as needed.
• Monitor and analyze employee and labor relations metrics and develop and recommend proactive solutions to address patterns to improve workplace satisfaction and minimize legal risk.

Legal & Compliance

• Assist with the interpretation of Company policies and responding to inquiries, concerns, and ad hoc complaints.
• Partner with Legal and HR Policy & Compliance Specialist as needed to ensure policies and practices comply with all applicable federal, state, and local laws and regulations; and analyze risk/manage response to litigation.
• Ensure legal compliance by monitoring and implementing applicable HR requirements, staying abreast of employment laws and regulations.

What you will bring:

Required Experience, Qualifications & Skills:

Education: Bachelor’s degree in HR, LR, Business Admin, or related field. HR certifications preferred.

Required Experience and Skills:

• 4-7 years of Human Resources or relevant experience.
• Strong coaching, influencing, interpersonal, communications and organizations skills required.
• Knowledge of labor laws (RLA, FMLA, ADA, FLSA, Title VII, etc.).
• Strong investigative, conflict resolution, and mediation skills.
• Ability to work effectively with diverse teams and handle sensitive employee concerns confidentially.
• Strong leadership skills, with the ability to motivate and coach others.
• MS Office applications.
• Hands-on experience with HRIS software.
• Demonstrated ability to make data driven decisions.
• Ability to travel 25% to support site locations.
• Minimum 5 years of experience applying California employment law, with strong working knowledge of state-specific labor and employment regulations, including wage and hour compliance, meal and rest periods, leaves of absence, employee accommodations, discrimination and harassment prevention, and employee termination requirements.

Preferred Experience and Skills

• 5-8 years of HR experience, with at least 2 years specializing in employee relations, labor relations, and workplace investigations.
• Experience in a union environment is highly preferred.

Total Rewards:

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Requires ability to sit, stand and walk for extended periods of time
• Ability to communicate and interact with others in the English language, both oral and written
• Ability to pass all pre-screening clearancesapplicable to position qualifications.

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Note: Forinternal UGEcandidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2025

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