(ORD) Supervisor, HUB Dependability

United Ground Express, Inc.; Chicago (IL); Hybrid; USD 60,000 - 64,000; Full time

Benefits offered by this job

Flight privileges

Discount program

Vacation, Sick Time, and Floating HOL

Medical Plan Options

Flexible Spending Accounts

401(k)

Paid Training

Parking or transportation assistance

Annual incentive plan

Job summary

United Ground Express, Inc. seeks a Supervisor - Hub Dependability at ORD Chicago O'Hare to oversee the dependability program and data analysis across departments.

You will collaborate with the Union, Payroll, HR, and leaders to manage attendance and policy interpretation, while maintaining data privacy and a human-centric approach. The role requires strong leadership, analytical skills with large datasets, and experience in union environments or CBAs, ensuring compliant discipline and effective

Qualifications

• Two years of operations or similar relevant work experience.
• Proficiency in Microsoft Office; Excel for data organization and analysis.
• Strong management and leadership skills.
• Strong written and interpersonal communication skills.
• Ability to collaborate with all levels of leadership in a fast-paced environment.
• Strong analytical skills for large data sets.
• Ability to develop processes to manage costs related to absences.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Review, track and analyze large volumes of data; create insights and decks for management.
• Develop relationships with the Union; conduct attendance policy reviews and disciplinary actions.
• Prepare presentations for Grievance Hearings to support the company position.
• Consult with HR and department leaders on labor laws, CBAs and policies.
• Handle additional duties as assigned (collaterals, safety, training, RAP).
• Operate as a supervisor when needed to support business needs.

Skills

Operations experience

Microsoft Office

Excel data analysis

Leadership

Communication skills

Data analysis

Absence management

Labor law knowledge

Education

Bachelor's degree or related airline experience

Tools

Microsoft Office Suite

Data analysis tools

Job description

ORD CHICAGO O'HARE INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$60,000 - $64,000

Job Description

What to Expect:

The Supervisor - Hub Dependability position is responsible for overseeing the ChicagoHub’s dependability program. Responsibilities include tracking daily employee dependability through time and attendance records, conducting attendance related investigations, analyzing raw data and trends, attending hearings, and assessing discipline consistent with the CBA and UGE Attendance Policy. This leader will develop and maintain a close working relationship with department leaders, the Union, Hub Business Office, Payroll, and Human Resources to manage and reduce sick leave and liability for all areas related to absence management; engage with key stakeholders to ensure consistent interpretation of Federal and State labor laws, CBAs, and application of company policy; and be responsible for resolving employee questions and grievances around attendance with a human touch critical to company culture and employee experience. Additionally, this leader must be conversant with employee data privacy rights and ensure confidential information is handled appropriately.

How you will make an impact:

• Review, track and analyze large volumes of data, generating insights on trends, creating presentation decks for analyses completed to quickly get management up to speed on key issues, and ensure every employee’s dataset can be accurately processed by other departments (Payroll, Business Office, Scheduling, HR, etc.)
• Develop and maintain relationships with the Union and conduct meetings with employees to review attendance policy; administer disciplinary action; and respond to disagreements through the dispute resolution / grievance process
• Gather evidence; prepare and deliver attendance related presentations at Grievance Hearing to support the Company's position for suspensions or terminations.
• Consult with Human Resources and other key department leaders to discuss workplace issues and ensure consistent interpretation and application of Federal and State labor laws, CBA, and company policy
• Other responsibilities as assigned by the manager (Collaterals, safety, training, RAP, etc.)
• Work as an operational supervisor when business needs dictate and necessitate.

What you will bring:

Required Experience, Qualifications & Skills:

• Two years of operations or similar relevant work experience
• Working knowledge of Microsoft Office computer software
• Proficiency in using Microsoft Excel to organize data for analysis as it relates to dependability
• Strong management and leadership skills
• Strong written and interpersonal communication skills
• Ability to work with all levels of leadership in a fast-paced goal driven environment
• Strong technical skills with the ability to analyze large volumes of data
• Ability to develop process andstrategies to manage costs associated with absences
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Experience, Qualifications & Skills:

• Bachelor’s degree or related airline experience
• At least two to four years’ experience leading a team
• Experience working within a union environment
• CBA discipline and dispute resolution/grievance process
• Strong knowledge of Airport Operations functions
• Thorough Knowledge of operational and corporate policies and procedures
• Broad knowledge of employment labor laws (Illinois Labor Laws a plus), organizational planning, and employee relations.

Note: Forinternal UGEcandidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024

Total Rewards:

Base Salary range:(L6)

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand‑b across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications:

• Ability to communicate and interact with others in the English language, both oral and written
• Requires ability to use computers and other office equipment
• Requires ability to sit, stand, and walk for extended periods of timeAbility to lift up to 70lbs on a consistent basis
• Repetitive motions that may include the arms, wrists, hands and/or fingers
• Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Chicago O'Hare International Airport

Employer Privacy Policy

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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