Manager of Golf and Retail Operations

Invited Clubs; Irving (TX); Ibrido; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

Life insurance

Disability insurance (short/long-term)

401(k) retirement savings plan

Generous paid time off

Descrizione del lavoro

Invited Clubs in the United States (Irving, TX) seeks a National Golf Operations Manager to drive onboarding and training for Directors of Golf and Head Professionals. The role partners with the Director of Golf & Retail Operations to ensure consistent onboarding and cost controls across clubs.

Responsibilities cover onsite sessions, club visits, cost of goods troubleshooting, and SKU buildout for golf retail.

Competenze

• Bachelor's degree required.
• 3 years in golf operations or related club operations role.
• Experience training onboarding staff preferred.
• Experience with cost of goods analysis and SKU setup preferred.
• PGA or LPGA certification preferred.

Mansioni

• Support onboarding for newly hired Directors of Golf and Head Professionals with the Director of Golf & Retail Operations.
• Deliver onsite training sessions for new hires, ~20–25 per year, two days each plus travel time.
• Prepare onboarding materials and system setup for new hires before onsite sessions.
• Conduct club visits requiring ongoing training or additional support.
• Diagnose cost of goods issues and work with club leadership to correct them.
• Track training outcomes and follow up on open items.
• Assist with SKU buildout for golf retail and coordinate with Retail Operations.
• Ensure SKU data is accurate and consistent across clubs.
• Identify training gaps and update onboarding materials accordingly.
• Collaborate with Talent Acquisition and Operations on scheduling and logistics.

Conoscenze

Organizational skills

Communication skills

Travel readiness

Training/coaching

Formazione

Bachelor's degree in business administration, hospitality, golf management, or related field

Descrizione del lavoro

Overview

The National Golf Operations Manager supports the onboarding of new Directors of Golf and Head Professionals, working alongside the Director of Golf & Retail Operations to deliver a consistent onboarding and training experience. This role conducts club visits to locations needing ongoing training or support with cost of goods issues and assists with SKU buildout for golf retail.

Work is performed in a mix of office and club-based environments and involves frequent travel for onsite training sessions and club visits, including overnight travel. The schedule generally follows standard corporate business hours Monday through Friday, with occasional travel outside standard hours and on weekends.

Experience Required

• Bachelor's degree in business administration, hospitality, golf management, or a related field.
• 3 years of experience in golf operations, golf retail, or a related club operations role.
• Experience training or onboarding golf operations or retail staff preferred.
• Working knowledge of cost of goods analysis for golf retail preferred.
• Experience with SKU setup and management for golf retail preferred.
• PGA or LPGA certification preferred.
• Strong organizational skills with the ability to manage multiple onboarding sessions and club visits on a rolling basis.
• Clear, direct communication skills for training new hires and coaching clubs through operational issues.
• Ability to work in a mix of office and club-based environments.
• Ability to travel frequently, including overnight and occasional weekend travel.

Essential Responsibilities

• Support onboarding for newly hired Directors of Golf and Head Professionals in partnership with the Director of Golf & Retail Operations.
• Deliver onsite training sessions for new hires, approximately 20 to 25 per year, each requiring two days onsite plus travel time.
• Prepare onboarding materials and confirm each new Director of Golf or Head Professional is set up on company systems, processes, and standards before their onsite session.
• Conduct club visits at clubs identified as needing ongoing training or additional support.
• Diagnose cost of goods issues at identified clubs and work with club leadership to correct them.
• Track training and support outcomes at each visited club and follow up on open items.
• Assist with SKU buildout for golf retail, including item setup and coordination with Retail Operations.
• Partner with Retail Operations to confirm SKU data is accurate and consistent across clubs.
• Identify recurring training gaps across new hires and clubs and recommend updates to onboarding materials.
• Collaborate with Talent Acquisition and Operations on new hire scheduling and training logistics.
• Prepare summary reports on onboarding progress, club visit outcomes, and cost of goods findings.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company and department policies, procedures, and instructions.
• Represent the company while maintaining high standards of ethics and integrity.
• Maintain professionalism and a commitment to excellence in interactions with colleagues and staff.
• Take initiative in personal and professional growth and maintain required certifications.
• Address and resolve challenges using available resources in coordination with corporate and club teams.
• Support overall team efficiency by collaborating and contributing to company goals.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs