Manager of Golf and Retail Operations

Invited Clubs; Dallas (TX); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

401(k) retirement savings plan

Generous paid time off

Descrizione del lavoro

Invited is seeking a National Golf Operations Manager to oversee onboarding of Directors of Golf and Head Professionals, delivering consistent onboarding experiences with on-site training sessions. You will visit clubs to provide coaching, address cost of goods issues, and assist with golf retail SKU setup.

Travel and scheduling are required as you partner with Retail Operations and Talent Acquisition to ensure smooth new-hire programs and data integrity across clubs.

Competenze

• Bachelor's degree in business administration, Hospitality, Golf Management, or related field.
• 3 years of experience in golf operations, golf retail, or a related club operations role.
• Experience training or onboarding golf operations or retail staff is preferred.

Mansioni

• Support onboarding for newly hired Directors of Golf and Head Professionals, with the Director of Golf & Retail Operations.
• Deliver onsite training sessions for new hires, about 20–25 per year, two days onsite plus travel time.
• Prepare onboarding materials and ensure new staff are set up on company systems and standards.
• Conduct club visits at clubs needing ongoing training or support.
• Diagnose cost of goods issues at clubs and work with leadership to correct them.
• Track training outcomes and follow up on open items at each visited club.
• Assist with SKU buildout for golf retail and coordination with Retail Operations.
• Verify SKU data is accurate and consistent across clubs.
• Identify recurring onboarding gaps and update materials accordingly.
• Collaborate with Talent Acquisition and Operations on scheduling and training logistics.
• Prepare summary reports on onboarding progress, club visits, and Cost of Goods findings.

Conoscenze

Onboarding & training

Travel coordination

Communication skills

Formazione

Bachelor's degree in business administration

Hospitality or Golf Management

Descrizione del lavoro

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The National Golf Operations Manager supports the onboarding of new Directors of Golf and Head Professionals, working alongside the Director of Golf & Retail Operations to deliver a consistent onboarding and training experience. This role also conducts club visits to clubs identified as needing ongoing training or support with cost of goods issues and assists with SKU buildout for golf retail.

Reporting Structure

• Reports to the Director of National Golf Operations

Key Responsibilities

• Support onboarding for newly hired Directors of Golf and Head Professionals, in partnership with the Director of Golf & Retail Operations.
• Deliver onsite training sessions for new hires, approximately 20 to 25 per year, each requiring two days onsite plus travel time.
• Prepare onboarding materials and confirm each new Director of Golf or Head Professional is set up on company systems, processes, and standards before their onsite session.
• Conduct club visits at clubs identified as needing ongoing training or additional support.
• Diagnose cost of goods issues at identified clubs and work with club leadership to correct them.
• Track training and support outcomes at each visited club and follow up on open items.
• Assist with SKU buildout for golf retail, including item setup and coordination with Retail Operations.
• Partner with Retail Operations to confirm SKU data is accurate and consistent across clubs.
• Identify recurring training gaps across new hires and clubs and recommend updates to onboarding materials.
• Collaborate with Talent Acquisition and Operations on new hire scheduling and training logistics.
• Prepare summary reports on onboarding progress, club visit outcomes, and Cost of Goods findings.

Additional Duties

• Due to the dynamic nature of the organization, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company and department policies, procedures, and instructions.
• Represent the company by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with colleagues and staff.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with corporate and club teams to support operations.
• Support the overall efficiency of the team by collaborating and contributing to the company’s goals.

Qualifications

Required

• Bachelor's degree in business administration, Hospitality, Golf Management, or a related field.
• 3 years of experience in golf operations, golf retail, or a related club operations role.

Preferred

• Experience training or onboarding golf operations or retail staff.
• Working knowledge of cost of goods analysis for golf retail.
• Experience with SKU setup and management for golf retail.
• PGA or LPGA certification.
• Strong organizational skills with the ability to manage multiple onboarding sessions and club visits on a rolling basis.
• Clear, direct communication skills for training new hires and coaching clubs through operational issues.

Physical Requirements

• Work is performed in a mix of office and club-based environments.
• Involves frequent travel for onsite new hire training sessions and club visits, including overnight travel.

Work Schedule

• Standard corporate business hours (typically Monday–Friday).
• Onsite training sessions and club visits may require travel outside standard hours, including occasional weekend travel.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

Benefits

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.