Manager of Customer Experience

Addison Group; Chicago (IL); Hybrid; USD 162,000 - 198,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

PTO eligible

Bonus eligibility

Job summary

Addison Group is seeking an experienced Manager of Customer Experience in Chicago, hybrid work model. You will lead cross-functional efforts with Marketing and Sales to define and implement digital transformation programs, focusing on delivering measurable business outcomes.

The role requires deep SAP/ERP/CRM expertise, hands-on leadership of IT initiatives, and readiness to present to C-suite stakeholders, ensuring CRM, CPQ, CMS, mobile apps and data tools add value and fuel growth.

Qualifications

• Bachelor’s degree in business, engineering, computer science or related field.
• Minimum of 10+ years of IT leadership experience.
• Minimum of 7 years leading ERP and sales enablement software, ideally SAP.
• Proven experience with CRM solutions.
• Experience with ERP, CRM, CMS, mobile apps and data analytics platforms.
• Strong program and project management skills for large deployments.
• Track record of implementing global enterprise solutions.

Responsibilities

• Define and implement digital business transformation programs with Marketing and Sales.
• Identify pragmatic business outcomes to shape a digital roadmap.
• Ensure CRM, CPQ, CMS, mobile apps and data tools add value.
• Engage in C-Suite meetings to drive alignment.

Skills

IT Leadership

CRM Solutions

Program Management

Stakeholder Engagement

Executive Communication

Education

Bachelor’s degree in business, engineering, computer science or related field

Tools

SAP

CRM systems

ERP

CMS

Job description

Title - Manager of Customer Experience

Location - Chicago - Hybrid

Salary - 180,000.

Benefits - Medical, Dental, Life, PTO eligiable and Bonus eligiability

Want a seat at the table? Enjoy creating enterprise Customer Solutions and implementing change? Our client a growing global organization is seeking an experience Manager of Customer Experience. Work and collaborate with Marketing and Sales leaders and stakeholders to define and implement digital business transformation programs. The role is focused on identifying pragmatic business outcomes in support of establishing and refining a digital roadmap yielding high-value results. Must have experience working in a SAP Technology Centric Department. Handle related technology selection, project execution, and management of IT resources (internal and external team members, budgets, and vendors) are integral to the role. The role is ultimately accountable for ensuring that their CRM, CPQ, CMS, Mobile Applications, Data Analysis tools, and other applications supporting the core marketing and sales functions add value and fuel innovation and growth. This is a Highly Visible Role and needs to be able to participate in C-Suite meetings.

Requirements and Experience:

• Bachelor’s degree in business, engineering, computer science or related field
• min 10+ years of progressive and relevant IT Leadership practice and experience within IT
• Minimum of 7 years of leadership experience with ERP and sales enablement software, ideally SAP
• Demonstrated Hands- on ability effectly working with CRM solutions.
• Significant experience to key enterprise software platforms including ERP, CRM, Content Management, Mobile Application, and Data Analysis tools
• Demonstrated program and project management skills, including large-scale technology deployments across multiple internal and external stakeholder group
• Track record of implementing enterprise global solutions