Customer Service Manager | Manufacturing | SAP Required

Sales Talent Inc.; Richmond (IN); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Onsite onboarding

Job summary

Sales Talent Inc. partners with a well-established manufacturing company to recruit a Customer Service Manager in Richmond, IN. You’ll lead 11 professionals to deliver a proactive, high‑impact customer experience and partner with senior leadership to transform service delivery.

You will coach, develop, and optimize processes across Sales, Operations, and leadership. The role combines hands‑on oversight with strategic initiatives, and begins with four‑to‑six months onsite before transitioning to

Qualifications

• Previous leadership experience managing customer service teams within a manufacturing environment.
• SAP experience is required.
• Proven success leading change, improving processes, and developing high-performing teams.
• Strong coaching and people leadership skills with the ability to hold teams accountable while supporting employee growth.
• Comfortable working in a collaborative, cross-functional environment.

Responsibilities

• Lead, coach, and develop a team of 11 customer service professionals.
• Drive process improvements and elevate the overall customer experience.
• Partner cross-functionally with Sales, Operations, and executive leadership.
• Evaluate team structure, identify development opportunities, and ensure employees are positioned for success.
• Manage customer escalations and serve as a resource for complex situations.
• Foster a culture centered around accountability, responsiveness, continuous improvement, and collaboration.

Skills

Leadership

People management

Coaching

Process improvement

Communication

Tools

SAP

Job description

Richmond, IN (Hybrid after onboarding)

We're partnering with a well-established manufacturing company to identify a Customer Service Manager who is passionate about leading people, improving processes, and creating an exceptional customer experience.

This is a highly visible leadership role overseeing a team of 11 customer service professionals. You'll work closely with senior leadership, including the VP of Sales, to help transform the customer service organization into a more proactive, customer-focused team.

What You’ll Do

• Lead, coach, and develop a team of 11 customer service professionals.
• Drive process improvements and elevate the overall customer experience.
• Partner cross-functionally with Sales, Operations, and executive leadership.
• Evaluate team structure, identify development opportunities, and ensure employees are positioned for success.
• Manage customer escalations and serve as a resource for complex situations.
• Foster a culture centered around accountability, responsiveness, continuous improvement, and collaboration.

Why This Opportunity?

• High-impact leadership position with strong executive visibility.
• Direct partnership with the VP of Sales and senior leadership.
• Opportunity to make a lasting impact on the customer experience and overall business.
• Clear path for future career growth.

Compensation & Benefits

• Base Salary: $110,000-$120,000
• Annual Bonus: 15-20%
• Hybrid schedule after onboarding (approximately two days per week remote).

Location: Richmond, IN

Onboarding: The first 4-6 months will be spent onsite to learn the business, build relationships, and immerse yourself in the company's operations before transitioning to a hybrid schedule.

Qualifications

• Previous leadership experience managing customer service teams within a manufacturing environment.
• SAP experience is required.
• Proven success leading change, improving processes, and developing high-performing teams.
• Strong coaching and people leadership skills with the ability to hold teams accountable while supporting employee growth.
• Comfortable working in a collaborative, cross-functional environment.