Hybrid: Customer Experience Transformation Leader

Addison Group

Chicago (IL)

Hybrid

USD 162,000 - 198,000

Full time

7 hours ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

PTO eligible

Bonus eligibility

Job summary

Addison Group is seeking an experienced Manager of Customer Experience in Chicago, hybrid work model. You will lead cross-functional efforts with Marketing and Sales to define and implement digital transformation programs, focusing on delivering measurable business outcomes.

The role requires deep SAP/ERP/CRM expertise, hands-on leadership of IT initiatives, and readiness to present to C-suite stakeholders, ensuring CRM, CPQ, CMS, mobile apps and data tools add value and fuel growth.

Qualifications

Bachelor’s degree in business, engineering, computer science or related field.
Minimum of 10+ years of IT leadership experience.
Minimum of 7 years leading ERP and sales enablement software, ideally SAP.
Proven experience with CRM solutions.
Experience with ERP, CRM, CMS, mobile apps and data analytics platforms.
Strong program and project management skills for large deployments.
Track record of implementing global enterprise solutions.

Responsibilities

Define and implement digital business transformation programs with Marketing and Sales.
Identify pragmatic business outcomes to shape a digital roadmap.
Ensure CRM, CPQ, CMS, mobile apps and data tools add value.
Engage in C-Suite meetings to drive alignment.