Manager of Construction Loan Servicing

F.N.B. Corporation; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

F.N.B. Corporation's Mortgage Administration team seeks a Manager of Construction Loan Servicing to oversee builder approvals, draw schedules, and inspection processes for portfolio construction and renovation loans.

You will train staff, monitor KPIs, and implement efficiency improvements while ensuring policy compliance and timely loan conversions.

This role partners with senior leadership to drive risk management and customer satisfaction.

Qualifications

• BA or BS degree required.

Responsibilities

• Oversees builder approval/draw schedule process, inspections, and servicing for construction/renovation loans.
• Drives KPI/KRI reviews, policy updates, and change initiatives across mortgage servicing.
• Leads training, coaching, staffing, and performance reviews for the construction team.
• Ensures SOX controls, audit responses, and timely loan conversions.

Education

BA or BS

Job description

Primary Office Location:

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

Position Title: Manager of Construction Loan Servicing

Business Unit: Mortgage Administration

Reports to: Manager of Residential Mortgage Servicing

Position Overview

The incumbent is primarily responsible for the oversight and efficient management of the builder approval/draw schedule process, the inspection/draw administration processes and servicing processes relative to portfolio and held for sale closed construction or renovation loans. This individual is responsible for training, coaching, strategic planning and reporting. They are to ensure KPI/KRI's are reviewed and meet the levels set by the executive team. The incumbent is responsible for ensuring policies and procedures are updated yearly and are to drive change and efficiency lifts.

Primary Responsibilities

Manages the entire process from builder approval to loan conversion. Ensuring construction projects are completed and converted timely.

Manages the construction platform vendor, establishing controls for minimizing risks while increasing customer satisfaction ratings.

Manages the held for sale pipeline ensuring adherence to requalification procedures.

Minimizes risk by reviewing aged loans and salable loans to ensure salability. Identifies upcoming trends, changes in local/state construction codes and ensures builders are compliant. Assists in creation and modification of construction programs and products. Provides senior leaders of trends in the industry that may affect or change risk tolerances that are in place.

Ensures and maintains a construction to permanent lending administrative process including review of documentation, review of site inspection reports, draw administration and loan balancing. Identifies and implements methods to improve functional and departmental efficiencies that reduce risks, improve quality of service and/or accommodate additional growth.

Manages and monitors construction draw requests vs. actual disbursement amounts to ensure satisfactory ratings on all SOX Control audits. Reviews and signs off on Year End Tax Processing (1099's). Balances and reconciles owned general ledger (GL) and direct deposit accounts (DDA) monthly. Responsible for spearheading all audit/compliance responses.

Provides training/certification, support and ongoing development for construction team as well as current and future sales staff. Consistently collaborates with the executive sales and secondary leaders. Ensures that training aligns with procedures and guidelines as published and updated and ensures all are properly submitted through the change management process.

Responsible for ensuring proper staffing levels; conducts interviews; onboarding and continued training and coaching. Responsible for all other human resource functions to include annual performance and merit reviews.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perfor...