Manager of Construction Loan Servicing

First National Bank Of Pennsylvania; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

First National Bank of Pennsylvania is seeking a Manager of Construction Loan Servicing to oversee builder approvals, draw schedules, site inspections, and related servicing processes for construction and renovation loans. The role emphasizes training, strategic planning, and KPI/KRI monitoring to align with executive expectations.

The position requires BA/BS, 7 years of relevant experience, and strong leadership in mortgage servicing operations.

Qualifications

• Excellent project management skills.
• Excellent written and verbal communication.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented mindset.
• Ability to use a PC and MS Word at basic level.
• MS Excel at an intermediate level.
• MS PowerPoint at a basic level.
• Bachelor's or a combination of education and equivalent experience may be considered.

Responsibilities

• Oversee the builder approval to loan conversion process and ensure timely completions.
• Ensure construction projects are completed and converted in a timely manner.
• Manage construction platform vendor and establish controls to minimize risk and boost customer satisfaction.
• Oversee the held-for-sale pipeline to ensure adherence to requalification procedures.
• Minimize risk by reviewing aged loans and salable loans for salability.
• Identify trends and changes in local/state construction codes to ensure builder compliance.
• Assist in creating/modifying construction programs and products.
• Provide senior leaders with industry trends that may affect risk tolerances.
• Maintain a construction-to-permanent lending administrative process including documentation reviews, site inspections, draw administration, and loan balancing.

Skills

Project management

Communication

Organization & analysis

Detail-oriented

MS Word basic

MS Excel intermediate

MS PowerPoint basic

Education equivalency

Education

BA/BS

Job description

Primary Office Location

626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future.

Position Title

Manager of Construction Loan Servicing

Business Unit

Mortgage Administration

Reports to

Manager of Residential Mortgage Servicing

Position Overview

The incumbent is primarily responsible for the oversight and efficient management of the builder approval/draw schedule process, the inspection/draw administration processes and servicing processes relative to portfolio and held for sale closed construction or renovation loans. This individual is responsible for training, coaching, strategic planning and reporting. They are to ensure KPI/KRI's are reviewed and meet the levels set by the executive team. The incumbent is responsible for ensuring policies and procedures are updated yearly and are to drive change and efficiency lifts.

Primary Responsibilities

• Manages the entire process from builder approval to loan conversion.
• Ensuring construction projects are completed and converted timely.
• Manages the construction platform vendor, establishing controls for minimizing risks while increasing customer satisfaction ratings.
• Manages the held for sale pipeline ensuring adherence to requalification procedures.
• Minimizes risk by reviewing aged loans and salable loans to ensure salability.
• Identifies upcoming trends, changes in local/state construction codes and ensures builders are compliant.
• Assists in creation and modification of construction programs and products.
• Provides senior leaders of trends in the industry that may affect or change risk tolerances that are in place.
• Ensures and maintains a construction to permanent lending administrative process including review of documentation, review of site inspection reports, draw administration and loan balancing.
• Identifies and implements methods to improve functional and departmental efficiencies that reduce risks, improve quality of service and/or accommodate additional growth.
• Manages and monitors construction draw requests vs. actual disbursement amounts to ensure satisfactory ratings on all SOX Control audits.
• Reviews and signs off on Year End Tax Processing (1099's).
• Balances and reconciles owned general ledger (GL) and direct deposit accounts (DDA) monthly.
• Responsible for spearheading all audit/compliance responses.
• Provides training/certification, support and ongoing development for construction team as well as current and future sales staff.
• Consistently collaborates with the executive sales and secondary leaders.
• Ensures that training aligns with procedures and guidelines as published and updated and ensures all are properly submitted through the change management process.
• Responsible for ensuring proper staffing levels; conducts interviews; onboarding and continued training and coaching.
• Responsible for all other human resource functions to include annual performance and merit reviews.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required

BA or BS

Minimum # of Years of Job Related Experience Required

7

Skills Required

• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Bachelors or a combination of education and equivalent experience may be considered

Licensures/Certifications Required

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Company Culture

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.