Manager of Client Services

Kargo; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Kargo is seeking a Client Services Manager in New York to own day-to-day execution and client experience across direct and programmatic accounts. You will bridge clients with internal teams, ensure campaigns launch on spec, and drive retention and growth.

You will build trusted relationships, deliver performance insights, and flag issues early while guiding cross-functional teammates to act quickly. This role requires strong communication, advanced Excel/Sheets skills, and 3+ years in digital

Qualifications

• 3+ years in digital media, ad tech, or client-facing roles in agency planning, buying, or ad operations.

Responsibilities

• Own day-to-day execution and client experience across direct and programmatic accounts.
• Bridge clients with Kargo’s internal teams and ensure campaigns launch on time and to spec.
• Build warm, trust-based client relationships to position Kargo as a reliable partner.
• Deliver performance reports with clear takeaways for clients.
• Identify and flag discrepancies in assets, tagging, and reporting early.
• Spot upsell and renewal opportunities and route them to sales or senior CS.

Skills

MS Excel

Google Sheets

Digital media metrics

Communication skills

Campaign troubleshooting

Cross-functional teamwork

Job description

• Kargo is hiring a Client Services Manager to own the day-to-day execution and client experience across a shared book of direct and programmatic accounts
• This role is the connective tissue between clients and Kargo’s internal teams—ensuring campaigns launch correctly, perform to goal, and create the conditions for retention and growth
• Guide assigned accounts through the full campaign lifecycle—kickoff through delivery—ensuring campaigns execute on time and on spec without delays, missing assets, or escalations
• Build warm, responsive, trust-based client relationships so clients view Kargo as a reliable partner, not a vendor to manage
• Deliver performance reports on schedule with clear takeaways that help clients understand what’s working and what to do next
• Catch discrepancies in assets, tags, and reporting before they become client issues, and track open items across multiple accounts without dropping threads
• Proactively identify and flag upsell and renewal opportunities, handing them to sales or senior CS with enough lead time to act
• Route demand-side needs, revenue blockers, and client feedback to the right internal teams quickly and clearly, keeping campaigns on track
• Collaborate with sales, operations, creative, and senior CS team members—sharing context freely and following through on shared commitments

• Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
• Familiarity with digital media metrics and industry terminology
• A proactive, detail-oriented approach—identifying issues early, asking the right questions to unblock yourself, and managing competing priorities without losing clarity on what needs to happen next
• 3+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
• Preferred: experience working across cross-functional teams (sales, operations, creative) and exposure to campaign troubleshooting in direct or programmatic environments
• Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
• Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection