Account Manager

Kargo; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Kargo is hiring an Account Manager to join our Customer Success team. You'll partner with Account Directors on day-to-day account management, running customers' performance marketing on social media and delivering optimization and performance insights.

This is a hybrid role requiring onsite presence 4 days per week. The Daily To-Do includes supporting account directors, creating and scaling campaigns, analyzing performance, and communicating results clearly.

Qualifications

• 2–3 years of paid Facebook advertising and campaign management experience.
• Understanding of performance marketing goals like ROAS and omnichannel strategies.
• Experience running dynamic catalog-based ads on social channels.
• Able to manage large ad budgets and meet deadlines with consistency.
• Strong analytical and spreadsheet/Excel skills with proactive issue solving.

Responsibilities

• Support Account Directors with campaign and account management duties, treating client accounts like your own business.
• Create, edit, optimize, and scale social media campaigns based on performance trends.
• Analyze direct response performance and compile reporting that tells a clear story.
• Communicate performance results and testing plans to stakeholders in a direct, credible way.
• Troubleshoot assets and assist with back-end processes like feed mapping and creative scoping.

Skills

Facebook ads

Campaign management

Performance marketing

Analytical skills

Excel

Communication

Tools

Facebook Ads Manager

Kargo Commerce

Job description

Who We Are

Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.

Who We Hire

Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it.

The Opportunity

Kargo is hiring an Account Manager to join our growing Customer Success team. You'll partner with Account Directors on day-to-day account management, running customers' performance marketing on social media and delivering optimization and performance insights. This isn't a community-building or engagement role - it's all about increasing revenue and conversions for our Retail, eComm, and Travel customers through a strategic, data-driven, and analytical approach. This is a hybrid role requiring onsite presence 4 days per week.

The Daily To-Do

• Support Account Directors with campaign and account management duties, treating client accounts like your own business - proactively managing risks and flagging issues early
• Create, edit, optimize, and scale social media campaigns based on complex performance trends
• Analyze direct response performance and compile custom reporting that tells a clear story - connecting numbers to decisions, not just delivering data dumps
• Communicate with account stakeholders on performance, measurement, testing plans, and creative opportunities in a way that's direct, credible, and easy to act on
• Train self-serve users on how to get the most out of the Kargo Commerce software
• Troubleshoot technical assets such as product catalogs, pixels, and offline data sets, and assist with back-end processes like feed mapping and creative scoping
• Provide regular feedback to the product team sourced from customers and your own experience

Qualifications

• 2-3 years of paid Facebook advertising and campaign management experience
• Understanding of and experience with performance marketing goals and methods - ROAS, omnichannel strategies, and more
• Experience running dynamic catalog-based ads on social channels
• Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency
• Substantial analytical and spreadsheet/Excel skills, with a self-sufficient, proactive approach to identifying and solving issues
• Effective written and verbal communication skills with considerable attention to detail, and the ability to thrive in a dynamic, fast-paced startup environment
• Knowledge of Instagram, Pinterest, TikTok, and Snapchat performance marketing and experience with third-party social platforms (especially Kargo Commerce) are a plus

U.S Salary Range

$80,000-$90,000 USD

What We're Proud Of

• AdAge Best Places to Work
• ThinkLA Partner of the Year
• Built In Best Places to Work
• Cynopsis 2025 Top Women in Media - Jeannine Shao Collins
• Martech Breakthrough Awards - Best Overall Adtech Company
• Digiday Media Awards Best Event
• Cynopsis Media Impact Awards-Best CTV Platform
• Martech Breakthrough Awards-CTV Innovation
• Adweek Media Plan of the Year Awards - Best Use of Insights

Following Our Lead

• Big Picture: kargo.com
• The Latest: Instagram (@kargo.hq) and LinkedIn (Kargo)

Equal Employment Opportunity & Fair Chance

Kargo is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workplace where all employees and applicants are treated with respect and dignity. We do not discriminate on the basis of race, color, ethnic origin, religion or belief, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, national origin, veteran status, or any other characteristic protected by applicable local, state, or federal law. All qualified applicants will receive consideration for employment.

Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.