Associate Manager, Client Services

Kargo

New York, Northern (NY, KY)

Hybrid

USD 65,000 - 70,000

Full time

6 days ago

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Job summary

Kargo, a leading advertising tech company, seeks an Associate Client Services Manager to manage post-sale client relationships for direct or programmatic campaigns. You’ll deliver white-glove service, ensure client retention and growth, and coordinate across sales, operations, design, product, and finance to drive brand strategy.

You will support end-to-end campaign execution, including strategy, kickoff, asset collection, trafficking, reporting, and troubleshooting, while identifying upsell

Qualifications

1+ years experience in Digital Media with AdTech partners (Sales Support, Account Management, Agency Planning/Buying/AdOps).
Familiarity with industry jargon and media in metrics is preferred.
MS Suite and Google Suite proficient (Excel, Google Sheets, Google Slides).
High attention to detail, proactive and solution-oriented.
Strong verbal and written communication skills with the ability to deliver well-positioned presentations.

Responsibilities

Support day-to-day relationships and all phases of direct and programmatic campaign life cycle, including brand strategy, kick-off calls, tag/asset collection, creative development, trafficking, reporting/optimizations, troubleshooting, delivery and invoicing.
Provide best-in-class client service to cultivate relationships and maximize retention and growth.
Collaborate with internal cross-functional teams (sales, operations, design, product, finance) to ensure campaign performance.
Analyze and deliver reporting, insights, and results to clients.
Identify upsell and renewal opportunities and assist in driving partnership growth.

Skills

Digital Media

AdTech

Communication

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

MS Suite

Google Suite

Job description

Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our dynamic teams work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a Creative Science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Kargo is growing rapidly and currently has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.

Who We Hire

Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it.

The Opportunity

Kargo is looking for an Associate Client Services Manager who will assist in managing client-facing relationships on post-sale direct or programmatic accounts, providing white-glove service through campaign management, building client rapport, and ensuring client retention and growth through upsell opportunities. In addition to client communication, this person assists as a liaison across internal departments to manage end-to-end execution and work harmoniously with sales on a shared book of business to drive brand strategy.

The Daily To-Do

Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
Assist in day-to-day relationships and all phases of a direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, trafficking, performance reporting/optimizations, troubleshooting, delivery and invoicing.
Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
Assist in identifying client needs and implement strategic solutions to help drive partnership
Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
Analyze and deliver reporting, insights, and results to clients
Identify and generate client outreach for incremental, upsell, and renewal opportunities
Assist in troubleshooting direct and programmatic campaigns or delayed revenue before routing for escalation if prompted
Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
Partner with more Senior members of the CS team to foster strategic growth

Qualifications

1+ years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps)
Familiarity with industry jargon and media in metrics is preferred
MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)
High attention to detail, proactive and solution-oriented
Thrives in a team environment and collaborates well with others
Strong verbal and written communication skills with the ability to deliver well-positioned presentations
Organizational skills with the ability to use available resources to reach solutions
Able to multitask and prioritize based on account tier and urgency daily
Strong analytical skills to deliver reporting insights
Bachelor's degree or equivalent experience

In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. In addition to base salary, this role is eligible for variable compensation - either the Kargo Sales Incentive Plan (sales roles) or an annual discretionary bonus (all other roles). Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.

U.S Salary Range

$65,000 - $70,000 USD

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