Client Services Manager: Campaign Strategy & Growth

Kargo; New York, Northern (NY, KY); Hybrid; USD 65,000 - 70,000; Full time

Job summary

Kargo, a leading advertising tech company, seeks an Associate Client Services Manager to manage post-sale client relationships for direct or programmatic campaigns. You’ll deliver white-glove service, ensure client retention and growth, and coordinate across sales, operations, design, product, and finance to drive brand strategy.

You will support end-to-end campaign execution, including strategy, kickoff, asset collection, trafficking, reporting, and troubleshooting, while identifying upsell

Qualifications

• 1+ years experience in Digital Media with AdTech partners (Sales Support, Account Management, Agency Planning/Buying/AdOps).
• Familiarity with industry jargon and media in metrics is preferred.
• MS Suite and Google Suite proficient (Excel, Google Sheets, Google Slides).
• High attention to detail, proactive and solution-oriented.
• Strong verbal and written communication skills with the ability to deliver well-positioned presentations.

Responsibilities

• Support day-to-day relationships and all phases of direct and programmatic campaign life cycle, including brand strategy, kick-off calls, tag/asset collection, creative development, trafficking, reporting/optimizations, troubleshooting, delivery and invoicing.
• Provide best-in-class client service to cultivate relationships and maximize retention and growth.
• Collaborate with internal cross-functional teams (sales, operations, design, product, finance) to ensure campaign performance.
• Analyze and deliver reporting, insights, and results to clients.
• Identify upsell and renewal opportunities and assist in driving partnership growth.

Skills

Digital Media

AdTech

Communication

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

MS Suite

Google Suite

Job description

Kargo, a leading advertising tech company, seeks an Associate Client Services Manager to manage post-sale client relationships for direct or programmatic campaigns. You’ll deliver white-glove service, ensure client retention and growth, and coordinate across sales, operations, design, product, and finance to drive brand strategy.

You will support end-to-end campaign execution, including strategy, kickoff, asset collection, trafficking, reporting, and troubleshooting, while identifying upsell