Manager of Care Coordination

BayCare Health System; Tampa (FL); On-site; USD 95,000 - 120,000; Full time

Job summary

BayCare Health System in Tampa, FL, seeks a Manager of Care Coordination to lead care coordination services across patient populations on-site. You will supervise care coordinators and case managers, ensuring effective transition planning and optimal resource utilization in a fast-paced healthcare setting.

The role emphasizes data-driven performance improvement, staff mentoring, and collaboration with physicians, nursing, social services, and other departments to advance patient-centered

Qualifications

• Strong case management skills across interdisciplinary teams.
• Experience with training and mentoring staff; developing educational materials.
• Knowledge of elder care needs and resources for older adults and caregivers.
• Background in social services; familiarity with community resources and discharge planning.
• Clinical understanding of care coordination, chronic disease management, and post-acute pathways.

Responsibilities

• Oversee care coordination across designated patient populations.
• Lead a team of care coordinators and case managers.
• Ensure effective transition planning and appropriate utilization of health care resources.
• Drive data-driven performance improvement and staff mentoring.
• Collaborate with physicians, nursing, social services, and ancillary departments to implement patient-centered care plans.

Skills

Case management

Staff training

Elder care

Social services

Clinical coordination

Leadership

Education

Bachelor’s degree in Nursing, Social Work, or related health field

Advanced degree or CCM/ACM certification preferred

Tools

Electronic Health Records (EHR)

Job description

Company Description

BayCare Health System is a leading not-for-profit academic health care system serving individuals and families across the Tampa Bay and central Florida regions. The system includes 16 hospitals, among them a children’s hospital, along with hundreds of additional care locations. BayCare is West Central Florida’s largest provider of behavioral health and pediatric services, and BayCare Medical Group is one of the region’s largest provider groups. Its extensive ambulatory network offers laboratories, imaging, surgical centers, urgent care locations, wellness centers, and BayCare HomeCare, one of Florida’s largest home care agencies. Guided by a mission to improve the health of all it serves, BayCare delivers community-owned, high-quality, compassionate care across its network.

Role Description

The Manager of Care Coordination is a full-time, on-site role based in Tampa, FL, responsible for leading care coordination services across designated patient populations. This role oversees a team of care coordinators, case managers, and related staff, ensuring effective transition planning, continuity of care, and appropriate utilization of health care resources. The manager collaborates with physicians, nursing, social services, and ancillary departments to develop and implement patient-centered care plans that support quality outcomes and patient satisfaction. Daily responsibilities include monitoring workflow, reviewing complex cases, supporting staff with clinical and social service interventions, and aligning processes with regulatory and organizational standards. The role also involves data-driven performance improvement, staff training and mentoring, and participation in interdisciplinary meetings to advance best practices in care coordination.

Qualifications

• Strong case management skills, including care planning, utilization review, and coordination across interdisciplinary teams.
• Experience with training and mentoring staff, including developing educational materials and supporting professional growth.
• Knowledge of elder care needs, aging-related health concerns, and resources that support older adults and their caregivers.
• Background in social services, including familiarity with community resources, psychosocial assessments, and discharge planning support.
• Clinical understanding of medicine relevant to care coordination, such as chronic disease management and post-acute care pathways.
• Bachelor’s degree in Nursing, Social Work, or a related health field required; advanced degree or case management certification (e.g., CCM, ACM) preferred.
• Several years of progressive experience in care coordination, case management, or discharge planning, with prior leadership or supervisory responsibilities.
• Excellent communication, collaboration, and conflict-resolution skills, with the ability to work effectively in a fast-paced clinical environment.
• Strong organizational and analytical abilities, including comfort with electronic health records and data used for quality and performance improvement.