Director of Admissions for Selective Programs

Massachusetts Bay Community College; Framingham (MA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health insurance options

12 paid State/ Federal holidays

Pension plan

Tuition benefits

Job summary

Massachusetts Bay Community College invites applications for Director of Admissions for Selective Programs at the Framingham campus. Reporting to the Assistant Dean of Admissions, this role leads the Admissions Counseling team and oversees the Enrollment Center, guiding admissions for selective programs and aligning with the college's strategic plan.

The position partners with Health Sciences, IT, Advising, Registration, Student Development, and Student Accounts to streamline processes, improve

Qualifications

• Master's degree in higher education, counseling, public administration, or a related field.
• 5-7 years of progressively responsible experience in admissions, enrollment management, or student services.
• Supervisory experience with ability to lead and motivate staff.
• Strong commitment to access, equity, and serving diverse student populations.
• Experience with a student information system and CRM platform.
• Excellent communication, organizational, and problem-solving skills.
• Evening and weekend work; local travel for recruitment events.

Responsibilities

• Support the Assistant Dean in the overall leadership and strategic direction of the Office of Admissions.
• Manage the Framingham Campus Admissions Office and serve as the administrator for the Enrollment Center.
• Directly supervise selective program admissions staff and support staff and students.
• Develop, train, and support staff through mentorship and professional development.
• Collaborate with Deans and Program Chairs to meet recruitment/enrollment deadlines and new program development.
• Identify areas for development and implement IT/process updates to increase efficiency and transparency.
• Convene Ad Hoc teams to address barriers to effective student service.
• Collect, analyze, and report admissions data for selective programs.
• Prepare reports on selective admissions performance, recruitment success, and demographics.
• Lead design and implementation of selective admissions processes with technology to improve efficiency.
• Establish and maintain operational procedures for selective programs and Framingham admissions.
• Assist in meeting enrollment goals by tracking KPIs and maintaining a growth-oriented environment.
• Participate in meetings/trainings to support student success and retention.
• Ensure customer service is student-centered and responsive.
• Lead recruitment activities and provide information on policies and procedures.
• Support recruitment in targeted high schools, community organizations, and employers.
• Represent the college at recruitment events, career fairs, and community engagements.
• Plan information sessions for selective programs and ensure up-to-date materials.

Skills

Leadership

Communication

Problem-solving

Equity & inclusion

Evening/weekend availability

Education

Master's degree in higher education, counseling, public administration, or related field

Tools

Student Information System (SIS)

CRM platform

Job description

Director of Admissions for Selective Programs

Department: Admissions

Location: Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region's economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. Reporting directly to the Assistant Dean of Admissions, the Director of Admissions for Selective Programs serves as a member of the Admissions leadership team and the general manager of the Framingham Campus Enrollment Center, overseeing daily operations and leading the admissions processes for selective academic programs.

The Director will supervise Admissions Counselors and Coordinators responsible for managing admissions to selective programs, ensuring alignment with program requirements, institutional goals, and driving the overall success of the college's strategic plan. The Director is responsible for fostering strong inter-departmental coordination between the Office of Admissions and other key departments, including the Health Science Division, Information Technology, Academic Advising, Registration, Student Development, and Student Accounts. The Director will work collaboratively across departments to streamline processes, enhance the applicant and student experience, and ensure compliance with accreditation and program-specific admissions standards.

Key Responsibilities and Duties:

• Support the Assistant Dean in the overall leadership and strategic direction of the Office of Admissions;
• Manage the Framingham Campus Admissions Office and serve as the administrator for the Enrollment Center, supporting staff in various departments with the day-to-day operations of the area;
• Directly supervise selective program admissions staff including MCCC and AFSCME personnel and (directly or indirectly) work study students and any temporary staff assigned to support selective program admissions;
• Develop, train, and support staff by providing ongoing guidance, mentorship, and professional development opportunities to enhance individual performance, strengthen team effectiveness, and promote continuous improvement;
• Collaborate with the Dean and Assistant Dean of Health Sciences, Dean of Automotive Technology, Program Chairs, and Faculty to develop and meet recruitment/enrollment deadlines related to program start dates, curricular updates, and new program development;
• Identify areas of development and collaborate with various key staff in Admissions and IT to implement technological and procedural updates that increase efficiency and transparency in admissions processes;
• Convene and serve on Ad Hoc project teams to identify and remediate barriers to effective student service;
• Work with Institutional Effectiveness to collect, analyze, and report admissions data related to selective admission programs, including application trends, yield rates, and enrollment outcomes;
• Prepare regular reports to campus leadership regarding selective admission programs Health Sciences admissions performance, recruitment success, and student demographics;
• With the support of the Assistant Dean of Admissions, lead the design and implementation of selective admissions processes for all selective programs.
  Integrate appropriate technology to improve efficiency and accuracy and oversee Admissions staff responsible for administering these processes;
• Establish and maintain clear, effective operational procedures for selective programs and the broader Framingham Admissions operation;
• Assist the Assistant Dean of Admissions in meeting enrollment goals by developing and tracking KPIs, assisting with budgetary oversight, and maintaining a customer service and growth-oriented environment;
• Participate in periodic meetings and trainings with key offices (Advising, Faculty, etc.) to support student success and retention efforts;
• Ensure that customer service practices across the office are consistently student-centered, responsive, and supportive;
• Direct and participate in recruitment activities and provide information on college opportunities and admission policies and procedures;
• Support the Director of Admissions Recruitment in developing and implementing targeted recruitment strategies, including outreach to high schools, community organizations, and employers;
• Represent the college at recruitment events, career fairs, and other community engagements, ensuring that prospective students are informed about the college's selective admission programs offerings and admissions processes;
• Plan, coordinate, and deliver comprehensive information sessions for all selective admissions programs. Ensure sessions are consistently scheduled, appropriately staffed, and promoted throughout the year, with materials that reflect the most current information;
• Assist in direction of Office of Admissions in Assistant Dean's absence;
• Represent the department on College committees and task forces, and in the community;
• Other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Required Qualifications:

• Master's degree in higher education, counseling, public administration, or a related field;
• 5-7 years of progressively responsible experience in admissions, enrollment management, or student services;
• Supervisory experience with demonstrated ability to lead and motivate staff;
• Strong commitment to access, equity, and serving diverse student populations;
• Experience with a student information system and CRM platform;
• Excellent communication, organizational, and problem-solving skills;
• This position requires occasional evening and weekend work; local travel is required for recruitment events and active engagement with community partners.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affiliation Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Experience working in Academic Advising;
• Experience working with selective admissions programs;
• Leadership experience in a unionized environment;
• Bilingual or multilingual abilities;
• Knowledge of regional workforce needs and community partnerships.

Additional Information:

Salary Range:

$95,000 - $105,000

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/ Federal holidays
• Generous sick, vacation, and personal time
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus

Need more info: https://www.massbay.edu/employment/benefits

Position Type:

NUP

Deadline:

October 25th, 2026, or thereafter until filled.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Aff...