Manager of Account Manager (Growth)

Ramp; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

One Medical Membership

401(k) including employer match

Wellness stipend

Unlimited PTO

Parental leave

WFH stipend

Relocation support to move to NYC

Job summary

Ramp is seeking a dynamic leader to build and run a high-performing Account Management team in New York. You will coach 5–8 Account Managers, own regional quota attainment, and drive pipeline and activation across the segment with a strong data-driven mindset.

You’ll hire, mentor, and develop talent, establish scalable playbooks, and partner cross-functionally to remove blockers and accelerate growth for SMB and emerging customers.

Qualifications

• Minimum 1+ years building and leading account management or sales teams.
• Ability to articulate contractual, technical, and financial value to customers.
• Proven data-driven approach to drive decisions and outcomes.

Responsibilities

• Build and lead a high-performing team of 5-8 Account Managers.
• Own quota performance and pipeline generation across the team.
• Forecast business to senior leadership on a weekly cadence.
• Hire and develop the next generation of AMs with structured training.
• Coach daily, conduct 1:1s, and create career paths for reps.
• Turn repeatable processes into scalable systems as the segment grows.
• Collaborate cross-functionally with Sales, CX, CSM, Risk, and Product.

Skills

Team leadership

Coaching

Data analytics

Forecasting

Cross-functional collaboration

Tools

Salesforce

Looker

Excel

Job description

• The next chapter of Ramp’s growth runs straight through the customers we already have: 80,000+ finance teams who adopted us for one thing and haven’t yet seen what the rest of the platform can do for them
• Account Management owns that opportunity - and this role owns the team building the motion to capture it
• You’ll lead a group of 5-8 Account Managers, each carrying a book of ~3,000 emerging and SMB customers with real latitude over how they grow it
• This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment
• Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution
• Understand where to prioritize your teams time. Engage directly with AMs to identify and break into top accounts, especially where trust is being built or repaired
• Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. Forecast your business to senior leadership on a weekly cadence
• Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work
• Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team
• Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales
• Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Monthly wellness stipend
• Unlimited PTO
• Parental leave
• WFH stipend
• Pet Insurance
• Relocation support to move to NYC

High agency and adaptability - no two days are the same, and the only constant is change

Minimum 1+ years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)

Ability to articulate contractual, technical, and financial value to customers, including executive leaders

A genuine passion for hiring, with a thoughtful approach to team planning and development

Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions

A desire and willingness to jump headfirst into complex, challenging problems for the good of the business

Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies

Strong collaboration and influencing skills, backed by excellent communication and presentation ability

Minimum 2+ years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)