Senior Manager, Account Manager | Mid-Market

Ramp; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is hiring a Head of Account Management in San Francisco to build and lead a 5-8 person AM team. You’ll engage with top customers, own the regional quota, and drive activation, retention, and expansion while forecasting results for senior leadership.

You’ll hire, train, and coach with a data-driven approach, partnering across Sales, CX, CSM, Risk, and Product to remove blockers and scale outcomes.

Qualifications

• Minimum 3 years leading account management or sales teams with a track record of exceeding goals.
• Minimum 3 years of quota-carrying sales or account management as an individual contributor with a history of exceeding targets.
• Experience in fast-paced GTM environments, ideally SaaS or AI.
• Passion for hiring and team development; strong ability to plan and grow teams.
• Ability to articulate complex contractual, technical, and financial value to executives.
• Proven experience negotiating and closing complex agreements.
• Proficiency with data analytics tools (Salesforce, Looker, Excel) and data-driven decision making.
• Excellent collaboration, communication, and presentation skills.
• High agency and adaptability to changing priorities.
• Willingness to tackle challenging problems for business impact.

Responsibilities

• Build and run a high-performing team of 5-8 Account Managers with strong culture and execution.
• Engage directly with key customers and top accounts, rebuilding trust where needed.
• Own the number: manage quotas and pipeline to hit activation, retention and expansion goals.
• Forecast and report team performance to senior leadership with clear visibility into effectiveness.
• Hire and develop the next generation of AMs through training and role-plays.
• Coach daily 1:1s, review call feedback, run enablement sessions and career paths.
• Refine processes and tooling to scale output and efficiency.
• Collaborate cross-functionally with Sales, CX, CSM, Risk, and Product to remove blockers.

Skills

Team leadership

Quota attainment

Sales / Account Management

GTM in SaaS/AI

Data analytics

Communication & presentation

Adaptability

Education

Bachelor's degree

Tools

Salesforce

Looker

Excel

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About The Role

The next chapter of Ramp's growth runs straight through the customers we already have: 80,000+ finance teams who adopted us for one thing and haven't yet seen what the rest of the platform can do for them. Account Management owns that opportunity - and this role owns the team building the motion to capture it.

What You’ll Do

• Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution.
• Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, especially where trust is being built or repaired.
• Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals.
• Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't.
• Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.
• Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.
• Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.
• Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

What You’ll Need

• Minimum 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)
• Minimum 3 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)
• Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies
• A genuine passion for hiring, with a thoughtful approach to team planning and development
• Ability to articulate contractual, technical, and financial value to customers, including executive leaders
• Strong track record negotiating, structuring, and executing complex agreements
• Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions
• Strong collaboration and influencing skills, backed by excellent communication and presentation ability
• High agency and adaptability - no two days are the same, and the only constant is change
• A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.

Nice-to-Haves

• Experience at a high-growth startup
• Bachelor’s degree from an accredited university

Benefits Available To All Full-time Ramp Employees (Global)

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health