Manager, Military & Veteran Affairs — Student Success Leader

University of New Haven; West Haven (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & Welfare Programs

Wellness & Fitness

Tuition assistance

Employee Discounts

Work/Life Benefits

Job summary

The University of New Haven is seeking a Manager, Military & Veteran Affairs to provide comprehensive, student-centered support for military-affiliated students from inquiry through graduation. You will lead the Office of Military & Veteran Affairs and the campus Veteran Center, and oversee the VA Work Study program.

The role partners with Admissions, Advising, Financial Aid and Registrar to ensure benefits access, coordinates outreach and events, and helps strengthen recruitment, retention and

Qualifications

• Bachelor's degree and two to four years of relevant experience.
• Prior service in the United States Armed Forces.
• Valid driver’s license and ability to travel on behalf of the University.
• Availability to work non-traditional hours, including occasional early mornings, evenings, and weekends.
• Knowledge of and appreciation for the experiences and needs of individuals from military and veteran backgrounds.
• Strong interpersonal, written, and verbal communication skills, with a professional presentation and demeanor.
• Ability to safeguard sensitive and private information and maintain strict confidentiality.
• Good judgment, tact, diplomacy, discretion, reliability, flexibility, and consistent follow-through.
• Excellent problem-solving, organizational, and customer-service skills.
• Ability to work independently, collaborate effectively across departments, contribute as a team member, and meet deadlines.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and Teams.
• Experience working in a higher education environment preferred.

Responsibilities

• Ensure compliance with applicable VA, DOD, and state requirements and collaborate with the State Approving Agency.
• Serve as the primary School Certifying Official and submit enrollment certifications for VA education benefits.
• Assist students with benefit eligibility and application processes and maintain benefit information in applicable systems.
• Monitor legislative, regulatory, and policy changes affecting military-affiliated students and communicate updates.
• Serve as the primary contact for disbursement of the Veterans Emergency Loan Fund under Bursar supervision.
• Serve as focal point for military-affiliated students from inquiry through graduation.
• Recruit enrollment of military-affiliated students and support recruitment events and college fairs as needed.
• Coordinate outreach with Student Affairs and the One Stop Office to maximize communication and support.
• Maintain knowledge of Admissions, Advising, Financial Aid, Bursar, and Registrar operations for referrals.

Job description

The University of New Haven is seeking a Manager, Military & Veteran Affairs to provide comprehensive, student-centered support for military-affiliated students from inquiry through graduation. You will lead the Office of Military & Veteran Affairs and the campus Veteran Center, and oversee the VA Work Study program.

The role partners with Admissions, Advising, Financial Aid and Registrar to ensure benefits access, coordinates outreach and events, and helps strengthen recruitment, retention and