Manager, Membership Service

Boston Legacy FC; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Boston Legacy FC as the Manager of Membership Service, where you'll lead a passionate team responsible for enhancing fan experiences and ensuring high retention rates among season ticket holders. This is a unique opportunity to shape the future of women's professional soccer as part of a foundational team in a vibrant sports community.

Qualifications

• Experience in membership services, customer service, or client services within the sports industry.
• 2+ years of leadership experience preferred.
• Proven ability to build, develop and train staff.

Responsibilities

• Oversee day to day operations of Membership Service team.
• Lead all renewal and retention initiatives.
• Manage book of business of season ticket holders.

Skills

Customer service

Leadership

Communication

Attention to detail

Multi-tasking

Job description

About Boston Legacy FC

Boston Legacy FC (the “Club”) is Boston’s new professional women’s soccer team, set to begin play in the National Women’s Soccer League in 2026. We are dedicated to building a championship-caliber organization on and off the pitch. We are passionate about advancing women’s sports, investing in our local community, and redefining the future of professional soccer. As a startup club with a big vision, we’re building from the ground up—and looking for entrepreneurial team members who want to be part of something extraordinary.

Location: Boston, MA | Full-Time | Reports to: Vice President, Ticket Sales & Service
Job: Exempt, Full-time

The Role

The Manager of Membership Service is responsible for the continued growth and development of the ticket sales department. This role serves as a leader within the organization, overseeing the Membership Service Account Executives. The ideal candidate has a passion for providing elite customer service and client experiences while focusing on managing, training, and leading the membership service staff. This position works strategically with internal partners to achieve the best possible membership experience with Legacy FC supporters and season ticket holders.

Key Responsibilities

• Oversee day to day operations of Membership Service team
• Lead all renewal and retention initiatives
• Create and implement a strategic plan that includes developing, creating, and driving service campaigns.
• Manage book of business of season ticket holders
• Collaborate cross-departmentally with any projects that impact season ticket holders
• Serve as central member of leadership team focused retention of current season ticket members.
• Manage team members on Membership Service staff through consistent mentorship conversations, team meetings, and trainings
• Meet or exceed individual and team revenue and retention goals
• Internally collaborate with the marketing, sales, stadium operations and other stakeholders to create year-round membership experiences for season ticket holders
• Create & manage revenue reports on current season ticket holder’s data.
• Track and respond to member inquiries, feedback, and concerns promptly through the ticketing inbox
• Collaborate to complete special events, such as member events, appreciation days & parties
• Other duties as assigned

What We’re Looking For

• Proven ability to build, develop and train staff
• Experience in membership services, customer service, or client services within sports industry
• High attention to detail
• Ability to multi-task and balance numerous business relationships in a professional manner
• Strong interpersonal, written, and verbal communication skills.
• Prior success achieving and surpassing revenue goals
• Ability to lead teams in fast-paced, revenue-driven environment
• Ability to work non-traditional hours, in non-traditional settings, including but not limited to all home games and team events that fall on nights, weekends, and/or holidays
• 2+ years of leadership experience preferred

Why Join Us? You’ll be part of a founding team creating a legacy—literally. Boston Legacy FC is more than a soccer club; it's a movement. We offer a unique opportunity to shape the future of a professional sports organization in one of the most passionate sports markets in the world.

Equal Employment Opportunity Statement – Boston Legacy FC

Boston Legacy FC is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and equitable workplace where all individuals are respected, valued, and empowered.

We do not discriminate on the basis of race, ethnicity, color, national origin, ancestry, gender, gender identity or expression, sexual orientation, marital or parental status, religion, age, disability, neurodiversity, veteran status, citizenship status, or any other legally protected characteristic.

We strongly encourage individuals from historically marginalized communities, women, LGBTQIA+ individuals, people with disabilities, and veterans to apply. Boston Legacy FC is dedicated to fostering a workplace that reflects the vibrant and diverse community we serve—on and off the pitch.

If you require a reasonable accommodation during any part of the hiring process, please let us know. We're happy to support you.