Sales and Training Manager - Membership

Walmart; Kentucky; On-site; USD 52,000 - 75,000; Full time

Job summary

Walmart is seeking a Sales and Training Manager to enhance membership at Sam’s Club. This role requires strong leadership and multitasking skills, involving training associates and engaging members. The position offers competitive compensation and benefits, along with opportunities for career growth in a dynamic environment.

Benefits

Health Coverage

401(k)

Stock Purchase Plan

Paid Time Off

Performance Bonuses

Qualifications

• Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail, or related field.
• 1 year’s sales experience in business-to-business sales.

Responsibilities

• Drive membership growth and engagement through effective training and customer interaction.
• Ensure compliance with company policies and foster a high-performing team environment.
• Provide exceptional customer service and support business needs proactively.

Skills

Sales Leadership

Training

Customer Service

Problem Solving

Multi-tasking

Education

Bachelor’s degree in business or communications

4 years’ experience in sales or retail

Job description

Position Summary

Sales and Training Manager
Are you someone that thrives in fast-paced environments, and has a strong sales background? Our Membership Representative is a salaried role for Sam’s Club, and we are looking for friendly faces with a passion to teach and train the associates at the registers, self-check outs, club pick up and more! You will play a major part in engaging our current members to utilize their available benefits, as well as developing our business to business relationships to grow membership. The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There will be times when you have to juggle several tasks in a short amount of time while helping members: visiting businesses, teaching and training, and supporting company events—you get the idea! It’s hard work, but our associates find it rewarding, especially since they’re a part of a large team with a common goal: happy, satisfied members.

You will sweep us off your feet if:

• You thrive in fast-paced environments
• You’re a multi-tasker at heart
• You enjoy teaching and training your peers and associates on selling practices, communicating goals, and providing feedback consistently
• You have successful leadership qualities with experience in directing sales teams to exceed expectations on results
• You keep member satisfaction as your top priority
• You can stand for long periods of time while assisting members quickly and accurately
• You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence

You will make an impact by:

• Maintaining a positive attitude by smiling, greeting and thanking members
• Being in a position of positive influence without direct supervision to obtain the best performance of associates and the facility
• Providing exceptional customer service to members across the club as needed, answering any questions they may have
• Maintaining a clean, neat, and member-ready area while being able to lift carry and place merchandise weighing up to 15lbs.

The Membership Representative role is a great way to start your development path at Sam’s Club. Apply now!

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.

What you'll do

• Drive membership in the assigned club by communicating goals, results, and feedback
• Ensure signage is updated and all marketing collateral and signage related to membership programs is current
• Complete and maintain required documentation and forms
• Engage members by working cross-functionally with members, managers, and associates to identify training gaps and needs
• Provide information on membership benefits and promote the value of company products and services
• Teach associates to process and sell memberships, upgrades, and credit accounts
• Communicate relevant information on membership events both inside and outside of the club
• Assist with membership sales and direct club membership goals through various techniques such as cold calling, outside appointments, and membership drives
• Educate members on membership types, programs, and benefits
• Identify and match member or prospective member needs with appropriate benefits, services, or product solutions
• Respond to membership questions and concerns, encourage renewals, and assist with account decisions
• Model and train processes to associates, providing on-the-job training, new technology, and continuous learning opportunities
• Support plans and initiatives to meet customer and business needs, build accountability, and promote continuous improvement
• Hire, train, mentor, and recognize associates, fostering a workplace of belonging
• Ensure compliance with policies, procedures, and standards of ethics and integrity, supporting Walmart’s culture and values
• Build high-performing teams, embrace diversity, and create a supportive environment
• Act with integrity, maintain high standards, and support the company’s mission and values
• Deliver results with a customer-first approach, using data insights for decision-making
• Drive continuous improvement, adopt new technologies, and support change

Benefits include competitive pay, performance bonuses, health coverage, 401(k), stock purchase, paid time off, and more. The annual salary range is $52,000 - $75,000, with additional bonuses and potential regional pay adjustments.

Minimum Qualifications

• Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail, or related field
• 1 year’s sales experience in business-to-business sales

Preferred Qualifications

Optional qualifications are listed if applicable.

Primary Location

4949 Houston Rd, Florence, KY 41042-1365, United States of America