Manager - Medical Staff Services

MaineHealth; Portland (ME); On-site; USD 83,000 - 113,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth Corporate offers a leadership role as Manager, Medical Staff Services responsible for operational oversight of credentialing, privileging, and governance across MaineHealth entities. The role ensures compliant, efficient provider lifecycle operations and drives standardized practices with executive partners.

The position requires a Bachelor's degree (or equivalent experience), CPCS/CPMSM within one year, and at least five years in medical staff services or related healthcare

Qualifications

• Knowledge of credentialing, privileging, medical staff governance, and peer review standards.
• Knowledge of Joint Commission, CMS, NCQA, and related regulatory requirements.
• Five years of experience in medical staff services, credentialing, or healthcare operations.
• Experience leading Medical Staff Services or credentialing teams within a multi-entity or integrated healthcare system.
• Strong analytical skills to support performance monitoring and process improvement.

Responsibilities

• Provide operational leadership for credentialing, privileging, and governance across MaineHealth entities.
• Ensure compliant, efficient provider lifecycle operations, including onboarding and reappointment.
• Lead standardization and process improvement initiatives in Medical Staff Services.
• Support accreditation readiness, audits, and regulatory review processes.
• Partner with Medical Staff leaders and executives to advance organizational priorities.

Skills

Credentialing knowledge

Privileging knowledge

Medical staff governance

Regulatory readiness

Data analysis

Process improvement

Team leadership

Credentialing databases

Education

Bachelor's degree

Tools

CPCS/CPMSM

Job description

Description

MaineHealth Corporate

Management/Leadership
Req #: 96017

Summary:

The Manager, Medical Staff Services provides operational leadership and oversight for Medical Staff Services across assigned MaineHealth entities, ensuring the consistent, efficient, and compliant delivery of credentialing, privileging, Medical Staff governance, professional practice evaluation, and integrated provider lifecycle operations. This position is responsible for leading standardized Medical Staff Services practices, operational excellence, regulatory readiness, and continuous improvement initiatives while ensuring compliance with applicable organizational, accreditation, legal, and regulatory requirements. The Manager serves as a strategic partner to Medical Staff leaders, executive leadership, and interdisciplinary stakeholders to advance organizational priorities, strengthen governance, and promote high-quality, customer-focused Medical Staff Services operations.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

Knowledge of credentialing, privileging, medical staff governance, and peer review standards Knowledge of Joint Commission, CMS, NCQA, and related regulatory requirements Demonstrated experience supporting provider lifecycle operations, including onboarding, privileging, reappointment, and ongoing compliance activities Demonstrated experience supporting accreditation, regulatory readiness, operational monitoring, audit activities, and compliance review processes Demonstrated experience supporting operational standardization and process improvement initiativesKnowledge of credentialing, privileging, medical staff governance, and peer review standards Knowledge of Joint Commission, CMS, NCQA, and related regulatory requirements. Demonstrated experience supporting provider lifecycle operations, including onboarding, privileging, reappointment, and ongoing compliance activities. Demonstrated experience supporting accreditation, regulatory readiness, operational monitoring, audit activities, and compliance review processes. Demonstrated experience leading operational teams and initiatives within a healthcare environment. Ability to analyze operational metrics and reporting data to support performance monitoring and process improvement initiatives. Proficiency with credentialing databases, Microsoft Office applications, and healthcare technology systems. Ability to interpret and apply Medical Staff Bylaws, Credentialing Manuals, and governance requirements. Demonstrated experience supporting operational standardization and process improvement initiatives.

1. Education:Bachelor's degree in Healthcare Administration, Business, or a related field required. Equivalent combination of education and significant Medical Staff Services experience may be considered.
2. License/Certifications:Certified Provider Credentialing Specialist (CPCS) or Certified Professional in Medical Services Management (CPMSM) required within one year of hire.
3. Experience: Five years of experience in medical staff services, credentialing, or healthcare operations required. Experience leading Medical Staff Services or credentialing teams within a multi-entity or integrated healthcare system preferred.
4. Additional Skills/ Requirements Required:Knowledge of credentialing, privileging, medical staff governance, and peer review standards Knowledge of Joint Commission, CMS, NCQA, and related regulatory requirements. Demonstrated experience supporting provider lifecycle operations, including onboarding, privileging, reappointment, and ongoing compliance activities. Demonstrated experience supporting accreditation, regulatory readiness, operational monitoring, audit activities, and compliance review processes. Demonstrated experience leading operational teams and initiatives within a healthcare environment. Ability to analyze operational metrics and reporting data to support performance monitoring and process improvement initiatives. Proficiency with credentialing databases, Microsoft Office applications, and healthcare technology systems. Ability to interpret and apply Medical Staff Bylaws, Credentialing Manuals, and governance requirements. Demonstrated experience supporting operational standardization and process improvement initiatives.
5. Additional Skills/ Requirements Preferred:Experience supporting medical staff operations within a multi-hospital or regional healthcare system.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $83,324.80to $112,736.00per year.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.