Manager, Marketing Communication & Call Center Operations

Diverse Staffing; Indianapolis (IN); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A staffing firm in Indianapolis is seeking a Manager of Marketing Communication & Call Center Operations to lead their communication strategy. This role involves building a high-performance call center, managing marketing outreach, and driving team collaboration. Ideal candidates have extensive communication experience and leadership skills, combined with a solid educational background. This full-time position emphasizes innovation and cross-departmental collaboration.

Qualifications

• 5+ years of call center or high-volume communication experience, including 2+ years in a leadership role.
• Hands-on experience building or managing a call center from the ground up.
• Strong knowledge of communication sequencing, scripting, and multi-channel marketing.

Responsibilities

• Launch and manage a call center focused on lead generation, customer engagement, and retention.
• Lead multi-channel outreach using automation platforms.
• Track campaign and call center metrics, adjusting strategy to meet KPIs.

Skills

Communication skills

Project management

Analytical skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools (Ringover, Go High Level)

Telephony tools (Zapier, SendGrid, Twilio)

Job description

Manager, Marketing Communication & Call Center Operations

Join to apply for the Manager, Marketing Communication & Call Center Operations role at Diverse Staffing

Manager, Marketing Communication & Call Center Operations

Join to apply for the Manager, Marketing Communication & Call Center Operations role at Diverse Staffing

Direct message the job poster from Diverse Staffing

Sourcing Services Manager @ Diverse Staffing | Technical Recruiting

Diverse Staffing Services, Inc., one of the fastest-growing staffing firms in the U.S., is seeking a Manager of Marketing Communication & Call Center Operations to lead the transformation of how we communicate with clients, candidates, and internal teams across the country.

This onsite role at our Indianapolis headquarters blends strategic marketing leadership with hands-on call center operations. You’ll be empowered to build and scale a high-performance communication center while collaborating across departments to drive innovation and results.

What You’ll Do:

Build & Lead the Call Center

• Launch and manage a call center focused on lead generation, customer engagement, and retention
• Define KPIs, SLAs, and call workflows with a focus on sales performance and user experience
• Oversee technology implementation (CRM, progressive dialers, system integrations)
• Hire, train, and lead a small team (3–5 staff) with potential to grow

Marketing Communications Strategy

• Lead multi-channel outreach (email, SMS, voice) using automation platforms
• Develop outbound messaging sequences and campaigns to support candidate and client engagement
• Coordinate with sales, tech, HR, and delivery teams for brand and message consistency

Cross-Functional Collaboration

• Align call center efforts with broader business goals
• Integrate tools and systems (Sense, Ringover, Go High Level, Zapier, HubSpot, ATS/CRM)
• Partner with internal teams to optimize communication workflows

Performance & Optimization

• Track campaign and call center metrics, adjusting strategy to meet KPIs
• Ensure compliance with data privacy, telecommunication regulations, and internal policies

What You Bring:

• Bachelor’s degree or equivalent experience
• 5+ years of call center or high-volume communication experience, including 2+ years in a leadership role
• Hands-on experience building or managing a call center from the ground up
• Strong knowledge of communication sequencing, scripting, and multi-channel marketing
• Proficiency with CRM and telephony tools (Ringover, Go High Level, Zapier, SendGrid, Twilio)
• Strong communication, project management, and analytical skills

Preferred:

• Experience in the staffing or recruiting industry
• Familiarity with AI-driven marketing and automation platforms
• Proven ability to drive results through integrated marketing and operations strategy

Why Join Diverse Staffing?

At Diverse Staffing, we're tech-powered and people-first, redefining how staffing services are delivered nationwide. Join our award-winning team and help shape the future of marketing communication in staffing.

Lead with purpose. Innovate with tech. Make a national impact.

How to Apply:

Click “Apply” or send your resume to [e-mail].

This position is onsite in Indianapolis, IN.

Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Information Technology

• Industries

  Marketing Services, Advertising Services, and Staffing and Recruiting

Referrals increase your chances of interviewing at Diverse Staffing by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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