Injury Claims Adjuster

2002 United Services Automobile Asn; Tampa (FL); Hybrid; USD 58,000 - 104,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work environment

Career development opportunities

Supportive team culture

Job summary

USAA invites experienced claims professionals to Tampa Commerce Park for an exclusive Injury Adjuster opportunity. You will investigate, evaluate liability, negotiate settlements, and guide members through the claims process with compassionate service.

The role offers hybrid work with three days in-office, opportunities for growth, and a path to develop a rewarding career helping military families.

Qualifications

• High School Diploma or GED required.
• At least 1 year of injury adjusting or auto liability adjusting experience.
• Ability to obtain and maintain required insurance adjuster licensing within 90 days of hire.

Responsibilities

• Investigate and adjust non-attorney represented soft tissue bodily injury claims and auto physical damage claims.
• Confirm coverage and make determinations per policy provisions and regulations.
• Investigate accident details and determine legal liability.
• Evaluate damages, negotiate settlements, and resolve claims within authority guidelines.
• Maintain clear and accurate documentation of investigations, evaluations, negotiations and resolutions.
• Provide members with guidance and expectations regarding the claims process.
• Deliver concierge-level member experience through proactive communication and compassionate service.
• Collaborate with teammates and partners to resolve issues and escalate when needed.
• Partner with vendors and internal stakeholders to facilitate efficient claim resolution.
• Support catastrophe operations and surge events when needed.
• Adhere to risk management and regulatory requirements.

Skills

Investigation

Negotiation

Documentation

Customer service

Education

High School Diploma or GED

Bachelor's degree or higher

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity Join Us in Tampa and Discover Your Next Career Opportunity

Are you ready to take your claims career to the next level? We're inviting experienced claims professionals to visit our Tampa Commerce Park campus on Friday, November6 for an exclusive opportunity to explore a career as an Injury Adjuster. During your visit, you'll:

• Tour our Tampa workplace and meet the team
• Learn about our award-winning culture and employee benefits
• Connect with leaders and injury professionals who make a difference every day
• Gain insight into the Injury Adjuster career path and opportunities for growth
• Experience firsthand what it's like to build a meaningful career helping members when they need us most

Make an Impact Every Day As an Injury Adjuster, you'll do more than manage claims. You'll help people navigate some of the most challenging moments in their lives. You'll investigate claims, evaluate liability, negotiate fair resolutions, and provide compassionate guidance throughout the claims process. If you enjoy solving complex problems, advocating for fair outcomes, and delivering exceptional service, this could be the perfect next step in your career.

Why Join Us?

• Competitive compensation
• Hybrid work environment with in‑office collaboration three days per week
• Career development and advancement opportunities
• Supportive team culture focused on service and excellence
• Meaningful work helping members through difficult situations

What you’ll do:

• Investigate and adjust non‑attorney represented soft tissue bodily injury claims and associated auto physical damage claims.
• Confirm coverage and make coverage determinations in accordance with policy provisions and applicable regulations.
• Investigate accident details and determine legal liability.
• Evaluate damages, negotiate settlements, and resolve claims within established authority guidelines.
• Maintain clear and accurate documentation of investigations, evaluations, negotiations, and claim resolutions.
• Provide members with guidance, advice, and clear expectations regarding the claims process and next steps.
• Deliver a concierge‑level member experience through proactive communication and compassionate service.
• Collaborate with teammates and business partners to resolve issues and identify matters requiring escalation.
• Partner with vendors and internal stakeholders to facilitate efficient claim resolution.
• Support catastrophe operations and workload surge events when needed.
• Adhere to risk management, compliance, and regulatory requirements.

What you have:

• High School Diploma or GED.
• At least 1 year of injury adjusting or auto liability adjusting experience, including highly complex vehicle physical damage claims such as: Multi-vehicle accidents Non-owned vehicle claims Total loss claims Working knowledge of auto claims handling, insurance contracts, and applicable state laws and regulations.
• Ability to obtain and maintain required insurance adjuster licensing within 90 days of hire.

What sets you apart:

• 2+ years of Auto Liability or Casualty Adjusting experience, including complex or multi‑vehicle liability claims.
• 1+ year of auto physical damage or total loss experience.
• Ongoing professional development focused on the insurance industry.
• Bachelor's degree or higher.
• Military experience or military spouse/domestic partner affiliation.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits:

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assists employees with their professional goals

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long‑standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member‑service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection here.