Manager, Line HR Operations

Fidelity; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Fidelity Investments is seeking an HR Operations Partner within the Workplace Investing group to support HR Business Partners and collaborators.

You will provide daily partnership on talent practices, transactions, data and reporting, auditing HR data, and managing projects and programs to drive outcomes across the business.

Qualifications

• Bachelor's degree with 5+ years of relevant experience in HR/operations.
• Experience in operations, service delivery and/or project or program management preferred.
• Workday HR experience preferred.
• Proficient with Excel and Microsoft Office.
• Strong communication and collaboration skills to influence partners at all levels.
• Ability to maintain positive, trusting relationships with Fidelity Workplace Investing HR and partners.
• Ability to respond timely to requests, diagnose needs, and propose solutions.
• Ability to present HR perspectives to business clients during major changes or one-time requests.
• Excellent organization and attention to detail while handling high volumes and sensitive data.
• Ability to prioritize multiple objectives and work under pressure.
• Self-motivated, proactive, and curious learner who seeks innovative solutions.

Responsibilities

• Serve as a meaningful part of the HR team supporting the Workplace Investing business at Fidelity.
• Act as a primary operational contact for HR Business Partners and collaborators.
• Provide daily partnership on talent practices, transactions, data and reporting, auditing HR data, projects and program management.

Skills

Operations management

Project management

Communication

Collaboration

Problem solving

Attention to detail

Relationship building

Client service

Consulting

Data handling

Prioritization

Self-motivation

Curiosity

Education

Bachelor's degree

Tools

Workday HR

Job description

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

In this role you will serve as a meaningful part of the HR team supporting the Workplace Investing business at Fidelity Investments. You will be one of the primary operational points of contact for HR Business Partners and other collaborators in the business. You will provide daily partnership on a wide range of work including supporting HR talent practices and transactions, problem resolution, data and reporting, auditing HR data, projects, and program management.

The Expertise We're Looking For

• Bachelor's degree with 5 plus years of relevant experience.
• Experience in operations, service delivery, and/or project or program management strongly preferred.
• Workday HR experience preferred.
• Proficient PC skills and Microsoft Office expertise, particularly with Excel.
• Strong communication and collaboration skills, ability to professionally partner with and influence partners at all levels in the organization.
• Establish and maintain positive, trusting working relationships with members of the Fidelity Workplace Investing HR team and other partners.
• Ensure timely and effective response to partners' requests and provide consultation to understand the underlying reasons for requests; recommend and contract for a solution.
• Support HR's ability to present a point of view to business clients and advise accordingly such as coordinating significant organization changes, one-time bonus requests or support for job eliminations.
• Strong organizational skills, attention to detail and quality while managing high volumes along with a high degree of comfort with detailed processes and data while also working in sometimes ambiguous situations.
• Ability to produce and manipulate large quantities of sophisticated, confidential information with high levels of accuracy, professionalism, and confidentiality.
• Proven ability to prioritize multiple concurrent objectives or activities while still meeting targets.
• You are self-motivated, proactive, solution-oriented and respond quickly in urgent situations.
• Curious and confident learner who asks good questions and looks for innovative solutions.

The Team

The group you will work in is the Workplace Investing Human Resources Strategy, Operations and Analytics team. This role is an important part of the team delivering high impact HR operations support including employee movement, pay review cycles, associate experience, and other initiatives. You will partner with business partners and business leaders across several business units and functions such as Enterprise HR, Finance and Data Analytics. You will have the opportunity to broaden your HR skills to build a proven foundation, develop a network and a career at Fidelity.

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category:

Human Resources

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.