Manager, Leasing

Harbor Group Management Company; Reynoldsburg (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Harbor Group Management Company is seeking a Leasing Manager for a multifamily community in Reynoldsburg, OH. The role drives occupancy, revenue, and resident retention by leading leasing and marketing efforts, overseeing leasing staff, and ensuring an exceptional customer experience for prospects and residents.

The ideal candidate combines leadership, strategic planning, and hands-on leasing execution, with responsibility for pricing adjustments, promotions, and renewals, using MRI or similar

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year multifamily leasing experience.
• Proficient with Microsoft Office and property management software.
• Solid knowledge of leasing, marketing, and customer service best practices.
• Experience managing or heavily utilizing social media for leasing and outreach preferred.
• Excellent organizational and communication skills in a fast-paced environment.

Responsibilities

• Lead the leasing team through training and performance evaluations to meet occupancy goals.
• Develop and execute marketing, advertising, and sales strategies to maximize visibility and occupancy.
• Oversee leasing operations including tours, applicant qualification, lease prep, move-ins and renewals.
• Maintain an inventory of ready apartments and ensure market readiness.
• Collaborate with maintenance to ensure units and amenities meet standards.
• Analyze market trends to adjust pricing, concessions, and promotions.

Skills

Leasing experience

Marketing strategy

Customer service

Social media for leasing

Organizational skills

Communication skills

Attention to detail

Leadership

Team collaboration

Education

High School Diploma or equivalent

Tools

MRI software

Microsoft Office

Job description

Leasing Manager

Job Title: Leasing Manager

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY

The Leasing Manager is responsible for driving occupancy, revenue, and resident retention by leading the community's leasing and marketing efforts. This role oversees leasing staff (as applicable), manages marketing campaigns, monitors leasing activities, and ensures exceptional customer experience for prospects and residents. The ideal candidate combines leadership, strategic planning, and hands-on leasing execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the leasing team by training and evaluating performance to meet occupancy and leasing goals.

• Develop and execute marketing, advertising, and sales strategies to maximize community visibility and maintain high occupancy rates.

• Oversee leasing operations including touring, qualifying applicants, preparing lease documents, and managing move-ins and renewals.

• Maintain and monitor an appropriate inventory of "ready" apartments and ensure the community is always market ready.

• Collaborate with the maintenance team to ensure apartment units and community amenities meet aesthetic and safety standards.

• Analyze local market trends, competitor offerings, and traffic data to adjust pricing, concessions, and promotions as needed.

• Generate and review leasing reports, financial summaries, traffic logs, and conversion metrics using property management software (MRI or similar).

• Ensure timely and accurate entry of traffic, notices, leases, and renewals into the management system.

• Plan and implement leasing events, resident engagement activities, and renewal programs.

• Address resident and prospect inquiries or complaints with professionalism and prompt resolution.

• Prepare and deliver leasing and marketing performance updates to owners and senior management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or equivalent.

• Minimum of one year multifamily leasing experience.

• Proficient with Microsoft Office and Property Management software experience is a must.

• Solid knowledge of leasing, marketing, and customer service best practices.

• Experience managing or heavily utilizing social media for leasing and outreach (Facebook, Instagram, etc.) is preferred.

• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.

• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.

• Must be customer-service oriented with the ability to interact professionally with residents and vendors.

• Flexibility to work weekends if required by the property.

• Valid driver's license required (for operating golf carts if applicable).