Manager, Leasing

Harbor Group Management; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Paid Time Off & 10+ Paid Holidays

Paid Parental Leave

Employee Apartment Discount

Tuition Reimbursement

Employer-Paid Disability & Life保险

Wellness Perks

Job summary

Harbor Group Management Co. in Columbus, OH is seeking a Leasing Manager to drive occupancy, revenue, and resident retention through effective leasing and marketing leadership.

You will oversee leasing staff, manage campaigns, monitor activities, and ensure exceptional customer experiences for prospects and residents. The ideal candidate combines leadership, strategic planning, and hands-on leasing execution, with strong communication and organizational skills, and a customer-service focus.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year multifamily leasing experience.
• Proficient with Microsoft Office and property management software experience.
• Strong knowledge of leasing, marketing, and customer service best practices.
• Experience using social media for leasing and outreach preferred.

Responsibilities

• Lead leasing team to meet occupancy and leasing goals.
• Develop and execute marketing, advertising, and sales strategies.
• Oversee leasing operations including tours, applicant qualification, and lease preparation.
• Maintain inventory of ready apartments and ensure market readiness.
• Collaborate with maintenance to meet standards.
• Analyze market trends to adjust pricing and promotions.
• Generate leasing reports and manage data in the system.
• Plan leasing events and resident engagement activities.
• Respond professionally to inquiries and resolve issues.
• Provide updates to owners and senior management.

Skills

Customer service

Communication

Organizational skills

Leadership

Social media management

Problem-solving

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

MRI

Property management software

Job description

Leasing Manager

Job Title: Leasing Manager

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY: The Leasing Manager is responsible for driving occupancy, revenue, and resident retention by leading the community's leasing and marketing efforts. This role oversees leasing staff (as applicable), manages marketing campaigns, monitors leasing activities, and ensures exceptional customer experience for prospects and residents. The ideal candidate combines leadership, strategic planning, and hands-on leasing execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the leasing team by training and evaluating performance to meet occupancy and leasing goals.
• Develop and execute marketing, advertising, and sales strategies to maximize community visibility and maintain high occupancy rates.
• Oversee leasing operations including touring, qualifying applicants, preparing lease documents, and managing move-ins and renewals.
• Maintain and monitor an appropriate inventory of "ready" apartments and ensure the community is always market ready.
• Collaborate with the maintenance team to ensure apartment units and community amenities meet aesthetic and safety standards.
• Analyze local market trends, competitor offerings, and traffic data to adjust pricing, concessions, and promotions as needed.
• Generate and review leasing reports, financial summaries, traffic logs, and conversion metrics using property management software (MRI or similar).
• Ensure timely and accurate entry of traffic, notices, leases, and renewals into the management system.
• Plan and implement leasing events, resident engagement activities, and renewal programs.
• Address resident and prospect inquiries or complaints with professionalism and prompt resolution.
• Prepare and deliver leasing and marketing performance updates to owners and senior management.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum of one year multifamily leasing experience.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Solid knowledge of leasing, marketing, and customer service best practices.
• Experience managing or heavily utilizing social media for leasing and outreach (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required (for operating golf carts if applicable).

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.