Leasing Specialist

Harbor Group; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Harbor Group is seeking a Leasing Specialist to drive occupancy at a multifamily community. You will show apartments, qualify applicants, and coordinate lease documents to ensure a smooth residency process.

Responsibilities include marketing initiatives, resident retention, and collaboration with the Property Manager to maintain strong financial performance.

Qualifications

• Requires strong organizational and communication skills.
• Experience in leasing, sales, or customer service preferred.
• Proficient with Microsoft Office and property management software.
• Experience using social media (Facebook, Instagram) is a plus.

Responsibilities

• Greet prospective residents and conduct property tours.
• Qualify leads, process rental applications, and run background checks.
• Ensure units are move-in ready and coordinate with maintenance.
• Execute lease agreements and move-in packages.
• Design and implement marketing plans to drive traffic and occupancy.
• Promote the community via digital platforms.
• Coordinate referrals and local networking.
• Maintain market knowledge and monitor trends.
• Support resident retention with excellent service.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Social media savvy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

OneSite

Job description

Leasing Specialist

Job Title: Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required (for operating golf carts if applicable).

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