Leasing Specialist

Harbor Group; Warwick (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Harbor Group in Warwick, RI is seeking a Leasing Specialist to drive occupancy and resident satisfaction in a busy multifamily community.

You will show available apartments, process applications, run background and credit checks, and prepare lease documents to ensure smooth move-ins.

The role supports marketing initiatives, coordinates referrals and outreach, and assists the Property Manager in daily operations to deliver a positive living experience and strong financial performance.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of leasing, sales, or customer service experience; property management preferred.
• Proficient with Microsoft Office and property management software.
• Experience using social media (Facebook, Instagram, etc.) preferred.
• Excellent organizational and communication skills in a fast-paced environment.
• Customer-service oriented with professional resident/vendor interaction.
• Weekend availability if required.
• Valid driver's license for golf-cart operations if applicable.

Responsibilities

• Greet prospects, conduct property tours, and showcase apartments.
• Qualify leads, process applications, and run background/credit checks.
• Ensure units are move-in ready and coordinate with maintenance.
• Execute lease agreements and move-in packages for new residents.
• Design and implement short- and long-term marketing plans to maintain occupancy.
• Promote the community via Craigslist, Facebook, and email campaigns.
• Coordinate referrals, employer outreach, and local networking.
• Maintain knowledge of market conditions, rental rates, and trends.
• Support retention with excellent customer service and timely responses.
• Follow up with prospects and residents to ensure satisfaction.
• Participate in lease renewals and finalize extensions.
• Maintain records in property management software (Yardi, OneSite).
• Keep guest cards updated and follow up on all leads.
• Assist with rent collection and delinquency management.

Skills

Customer service

Communication

Organization

Multitasking

Time management

Sales experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

OneSite

Property Management software

Job description

Leasing Specialist

Job Title: Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move‑in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move‑in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short‑ and long‑term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up‑to‑date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow‑up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow‑ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Strong attention to detail, problem‑solving skills, and the ability to work independently or as part of a team.
• Must be customer‑service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required (for operating golf carts if applicable).

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