Manager, Learning Design

Humana; Juneau (AK); Remote; USD 94,000 - 131,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes. As the Manager of Learning Design, you'll leverage your expertise in instructional design and adult learning theory to create impactful training programs. Collaborate with experts, analyze learning needs, and ensure course materials are relevant and effective. This role offers a unique opportunity to influence consumer experience positively while working in a supportive environment that values innovation and continuous learning. Embrace the chance to lead a talented team and make a significant difference in the lives of many.

Benefits

Medical, Dental, and Vision Benefits

401(k) Retirement Savings Plan

Paid Time Off

Short-term and Long-term Disability

Life Insurance

Paid Parental Leave

Volunteer Time Off

Qualifications

• 6+ years in learning and development with hands-on experience in instructional design.
• Proven ability to lead teams and drive performance development strategies.

Responsibilities

• Analyze learning needs and design effective training solutions.
• Track training effectiveness and provide guidance to facilitators.

Skills

Instructional Design

Cognitive Psychology

Adult Learning Theory

Learning Management Systems

Content Authoring Tools

People Leadership

Data Analysis

Education

Bachelor’s Degree in Learning & Development

Master’s Degree in Business Administration

Tools

Learning Management Systems

Content Authoring Tools

Job description

Become a part of our caring community and help us put health first

The Manager, Learning Design uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Manager, Learning Design works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

The Manager, Learning Design analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals. Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Ensures course materials are current and relevant to training needs. Tracks and analyzes the training programs effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement. Provides instruction and guidance to Facilitators. Knows how to use social media and collaborative tools to facilitate learning. Plans, organizes, and develops training curriculum, materials, job performance aids and programs to meet specific training needs. Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree in a relevant discipline such as Learning & Development, Business, Education, Human Resources, or Organizational Leadership

• At least 6 years of progressive experience in learning and development, instructional design, or a related technical function, including hands-on use of learning management systems, content authoring tools, and application of adult learning frameworks

• Minimum of 2 years of people leadership experience, including oversight of direct reports, cross-functional project teams, and performance development strategies

• Demonstrated success leading a learning function, or a closely related capability within a consumer-centric organization, with measurable impact on customer or end-user outcomes (e.g., increased satisfaction, reduced support escalations, improved onboarding timelines)

• Proven ability to recruit, coach, and retain high-performing teams while fostering a culture of accountability, innovation, and continuous learning

• Advanced proficiency in leveraging business and financial data to drive learning decisions, align programs with strategic priorities, and demonstrate ROI or business impact

• A clear passion for improving consumer experience, evidenced by leadership of training initiatives that enhanced service quality, engagement, or brand trust

Preferred Qualifications

• Master’s degree in Business Administration, Learning and Performance, Education, Human Resources, Organizational Design, or a closely related field, with emphasis on strategy, change leadership, or performance improvement.

• Prior experience designing or leading learning initiatives within healthcare and/or insurance environments, with a strong understanding of regulatory, compliance, and consumer-facing dynamics

• Active Health Insurance license, or the ability to obtain one within 90 days of hire, to support alignment with agent training needs and regulatory communications

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-10-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.