Manager Language Access & Interpreter Services, GA area

Atrium Health Floyd; Macon (GA); On-site; USD 65,000 - 98,000; Full time

Job summary

Atrium Health Floyd in Macon, GA, invites applications for a Manager of Language Services to lead system‑wide translation and interpretation programs, ensuring regulatory and accreditation compliance and driving quality improvements.

Collaborate with clinical teams to support LEP patients and Deaf/Hard-of-Hearing communities, overseeing staff development and budget management across Floyd and related facilities.

Qualifications

• 5 years in a medical environment performing medical interpretation and translation.
• 1 year of supervisory experience in a medical environment.

Responsibilities

• Lead development and implementation of system-wide translation and interpretation systems.
• Ensure services comply with state and federal regulations and accreditation standards.
• Participate in strategic planning for language services across the system.
• Monitor quality and improvement initiatives for translation and interpretation services.
• Establish strong working relationships with management, staff and medical staff to support LEP and deaf/hard-of-hearing patients.
• Design activities to promote Translation and Interpretation Services within the health system.
• Develop budgets with the director and monitor variances.
• Train and develop employees and provide direction to staff.

Skills

Leadership

Supervision

Bilingual terminology

Education

Bachelor's degree in Health Care Administration

Bachelor's degree in Nursing

Tools

Video interpreting

Job description

Department 11604 Enterprise Corporate - Language Services Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information Weekdays.

Pay Range $47.50 - $71.25.

Office location is either Atrium Health Floyd or Atrium Health Navicent Medical Centers with a focus on these and Atrium Health facilities in Macon and Floyd, GA where this manager's staff of medical interpreters will serve patients, families and healthcare providers.

Georgia area (Floyd to Macon).

Major Responsibilities

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems.
• Ensures that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Participates in strategic planning related to the provision of language services throughout system.
• Provides leadership and accountability for quality monitoring and improvement initiatives related to provision of translation and interpretation services.
• Establishes and maintains strong working relationships with management, employees and medical staff to develop their abilities to work with and understand the services available to LEP (Limited English Proficient) and the deaf/hard of hearing.
• Designs activities to improve, promote and publicize Translation and Interpretation Services within the health system.
• Develops capital and operating budgets in conjunction with the director.
• Monitors budget, analyzes variances and takes appropriate action.
• Manages activities of employees.
• Facilitates training and continuing education of employees.
• Provides direction and support to subordinate employees to ensure effectiveness and efficiency.
• Selects, trains, dev

Experience Required

Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases. Includes 1 year of supervisory experience in a medical environment.

Education Required

Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree in Nursing (or equivalent knowledge).

Knowledge, Skills & Abilities Required

Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models. Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC). Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying. Excellent human relations and communication skills necessary. Basic computer skills. Ability to utilize video interpreting techniques.