Manager Language Access & Interpreter Services, North Chicago area

Advocate Health Care; Oak Brook (IL); On-site; USD 95,000 - 160,000; Full time

Job summary

Advocate Health Care in Oak Brook, IL seeks a leader to oversee system-wide translation and interpretation services for patients, families and providers. You will guide strategic planning, quality initiatives and regulatory compliance while partnering with leadership across Advocate Health facilities in the NORTH CHICAGO area.

The role requires a strong background in medical interpretation, supervisory experience, and a proven ability to manage budgets and staff performance.

Qualifications

• Bachelor's Degree in Health Care Administration or Nursing as stated.
• 5+ years in medical environment with medical interpretation/translation.
• 1 year supervisory experience in a medical setting.
• Command of bilingual medical terminology across anatomy, diagnostics, treatment and education.
• Knowledge of medical interpreting ethics per NCIHC.
• Ability to handle challenging messages including death and dying.
• Excellent human relations and communication skills.
• Basic computer skills and familiarity with video interpreting techniques.

Responsibilities

• Lead development and implementation of system-wide translation and interpretation.
• Participate in strategic planning for language services across the system.
• Ensure quality monitoring and improvement of translation services.
• Maintain relationships with management, staff and medical teams for LEP and deaf/hard of hearing patients.
• Design activities to promote Translation and Interpretation Services.
• Develop capital and operating budgets with the director and monitor variances.
• Manage staff, provide training and evaluations, and handle HR actions.
• Lead safety initiatives and risk mitigation measures.
• Oversee performance reviews and staff morale.

Skills

Leadership

Budgeting

Staff supervision

Communication

Interpreting terminology

Video interpreting

Safety procedures

Education

Bachelor's Degree in Health Care Administration

Bachelor's Degree in Nursing

Tools

Video interpreting technologies

Job description

Leadership experience is required for applicants interested in this position. Office location is Oak Brook, IL with a focus on Advocate Health facilities in the NORTH CHICAGO area where this manager's staff of medical interpreters will serve patients, families and healthcare providers.

Major Responsibilities

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems. Ensures that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.


• Participates in strategic planning related to the provision of language services throughout system.


• Provides leadership and accountability for quality monitoring and improvement initiatives related to provision of translation and interpretation services.


• Establishes and maintains strong working relationships with management, employees and medical staff to develop their abilities to work with and understand the services available to LEP (Limited English Proficient) and the deaf/hard of hearing.


• Designs activities to improve, promote and publicize Translation and Interpretation Services within the health system.


• Develops capital and operating budgets in conjunction with the director.


• Monitors budget, analyzes variances and takes appropriate action.


• Manages activities of employees. Facilitates training and continuing education of employees. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.


• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.


• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.

Education Required

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree in Nursing (or equivalent knowledge).

Experience Required

• Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases.


• Includes 1 year of supervisory experience in a medical environment.

Knowledge, Skills & Abilities Required

• Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models.


• Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).


• Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying.


• Excellent human relations and communication skills necessary.


• Basic computer skills.


• Ability to utilize video interpreting techniques.

Physical Requirements And Working Conditions

• Must wear protective clothing (i.e., lead aprons, isolation gowns, protective eyewear) when necessary.


• Position requires travel. May be exposed to road and weather hazards.


• Exposed to a normal office environment.


• Operates all equipment necessary to perform the job.


• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.