Manager Language Access & Interpreter Services, Command Center

Advocate Health; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Advocate Health is seeking an experienced leader to oversee Language Access Interpreter Services. This role directs the Command Center and supervises scheduling and staff development, ensuring compliant, high‑quality interpretation across the system.

Candidates should have 5+ years in medical interpretation, 1 year supervisory experience, and a Bachelor's degree in Healthcare Administration or Nursing. Strong ethics, communication skills, and budget management are essential to drive system‑wide

Qualifications

• Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation.
• Includes 1 year of supervisory experience in a medical environment.
• Bachelor's Degree in Health Care Administration or Nursing.

Responsibilities

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems.
• Participates in strategic planning related to the provision of language services throughout system.
• Provides leadership and accountability for quality monitoring and improvement initiatives related to provision of translation and interpretation services.
• Establishes and maintains strong working relationships with management, employees and medical staff to develop their abilities to work with LEP and the deaf/hard of hearing.
• Designs activities to improve, promote and publicize Translation and Interpretation Services within the health system.
• Develops capital and operating budgets in conjunction with the director.
• Monitors budget, analyzes variances and takes appropriate action.
• Manages activities of employees; facilitates training and continuing education; selects, trains, develops, evaluates subordinates and initiates personnel actions.
• Participates in safety initiatives and completes required competencies; performs HR responsibilities for staff.

Skills

Leadership

Interpretation

Budgeting

Regulatory knowledge

Communication

Video interpreting

HR/Staff management

Policy adherence

Education

Bachelor's Degree in Health Care Administration

Bachelor's Degree in Nursing

Job description

Leadership experience is required for applicants interested in this position. Responsible for the Language Access Interpreter Services Command Center and teammate scheduling. Prefer someone located in one of our enterprise states (GA, IL, NC, WI).

Experience Required:

• Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases.
• Includes 1 year of supervisory experience in a medical environment.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree (or equivalent knowledge) in Nursing

Knowledge, Skills & Abilities Required:

• Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models.
• Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).
• Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying.
• Excellent human relations and communication skills are necessary.
• Basic computer skills.
• Ability to utilize video interpreting techniques.

Major Responsibilities:

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems. Ensures that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Participates in strategic planning related to the provision of language services throughout system.
• Provides leadership and accountability for quality monitoring and improvement initiatives related to provision of translation and interpretation services.
• Establishes and maintains strong working relationships with management, employees and medical staff to develop their abilities to work with and understand the services available to LEP (Limited English Proficient) and the deaf/hard of hearing.
• Designs activities to improve, promote and publicize Translation and Interpretation Services within the health system.
• Develops capital and operating budgets in conjunction with the director.
• Monitors budget, analyzes variances and takes appropriate action.
• Manages activities of employees. Facilitates training and continuing education of employees. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.

Physical Requirements and Working Conditions:

• Must wear protective clothing (i.e., lead aprons, isolation gowns, protective eyewear) when necessary.
• Position requires travel. May be exposed to road and weather hazards.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.