Manager, Knowledge Management - Claims Operations

Auw; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

PTO & paid holidays

401(k) plan with company match

On-site pharmacy & prescription pickup

Life, disability & critical illness保险

Employee Assistance Program (EAP)

Pre-tax Flexible Spending Accounts

Tuition reimbursement

Fitness reimbursement

Job summary

Applied Underwriters in Omaha, NE seeks a senior knowledge management leader to oversee a team collecting and preserving information on business processes and regulatory provisions. You will design the architecture for the KM platform and ensure its consistent use and presentation.

Strong analytical, research, and communication skills, plus training and tools provided, will position you for success in this fast-paced, rewarding career.

Qualifications

• Bachelor’s degree in Business or Communication.
• Three years of Project Management, Content Management, or CKM/Specialist credentials.
• Previous leadership or management experience.
• Proficient with MS Word, Excel, Outlook, Visio, PowerPoint, Photoshop, Canva and Miro.
• Experience with HTML programming or ability to self-learn.
• Strong editing and proofreading skills.

Responsibilities

• Oversee a team that identifies, collects and preserves information on business processes, legal, statutory and regulatory provisions.
• Establish architecture for the knowledge management platform and ensure consistent use and presentation of information.
• Apply analytical, research and communications skills to drive fast-paced projects.
• Coordinate with stakeholders to ensure accurate, timely knowledge delivery.

Skills

Leadership / Team management

Analytical thinking

Research capabilities

Communication skills

HTML knowledge

Self-learning

Editing / proofreading

Knowledge management

Education

Bachelor’s degree in Business or Communication

Three years of PM/Content Management or CKM/Specialist credentials

Tools

Microsoft Word

Excel

Outlook

Visio

PowerPoint

Photoshop

Canva

Miro

Job description

Position Overview

This position works in the Applied Underwriters Claims Division. You will oversee a team of individuals that identify, collect and preserve for use information regarding business processes, legal, statutory, and regulatory provisions. This management position will establish the architecture for our knowledge management platform and ensure its consistent use and presentation of information. Strong analytical, research, and communication skills, combined with the training and tools we provide, will prepare you for success in this fast-paced and rewarding career.

Qualifications

• Bachelor’s degree in Business or Communication.
• Three years of successful Project Management, Content Management, or Certified Knowledge Manager/Specialist credentials.
• Previous leadership or management experience.
• Technologically adept with strong knowledge and utilization of software programs such as Microsoft Word, Excel, Outlook, Visio, PowerPoint, Photoshop, Canva, and Miro.
• Experience and knowledge with the use of HTML programing or ability to self-learn.
• Strong editing and proofreading skills.

Benefits

• 100% employer-paid medical, dental, and vision insurance for employees
• 401(k) plan with 100% immediate vesting and a 4% company match
• Paid time off (PTO) and paid holidays
• On-site pharmacy, Promesa, provides convenient prescription delivery directly to you
• Life, disability, critical illness and accident insurance
• Employee Assistance Program (EAP)
• Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses
• Tuition reimbursement
• Fitness reimbursement and various additional quality-of-life benefits