Knowledge Manager

Gravity IT Resources; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Gravity IT Resources is seeking an experienced Knowledge Management Consultant to define and begin execution of a Human Resources KM strategy. This role is hands-on, focused on building the foundation for scalable knowledge management, improving content quality, governance, and accessibility to enable AI, self-service, and a modern employee experience.

The position emphasizes strategy, taxonomy, content standards, and a scalable KM operating model, with a focus on governance and pilot execution

Qualifications

• 7–10+ years in Knowledge Management, Content Strategy, or Information Architecture.
• Proven experience building KM programs from the ground up.
• Strong governance design and implementation track record.
• Experience remediating enterprise content at scale.
• Familiarity with AI-enabled knowledge systems or semantic search.
• Experience with ServiceNow, SharePoint, or enterprise knowledge bases.

Responsibilities

• Define HR KM vision, strategy, and success metrics.
• Align KM to AI, self‑service, and digital experience priorities.
• Develop a phased roadmap (foundation, pilot, scale).
• Design ownership, roles, and accountability model.
• Establish content governance, standards, and decision frameworks.
• Implement mechanisms for ongoing content quality management.
• Build a unified taxonomy and metadata model.
• Design content structure for human and AI consumption.
• Create content standards, templates, and style guidelines.
• Define content lifecycle processes (create, review, update, retire).
• Lead a high‑impact pilot and audit content for quality and findability.
• Validate improvements through user testing and AI performance.
• Establish a distributed ownership model with COE champions.
• Develop training, playbooks, and enablement materials.
• Drive early adoption and behavior change.
• Define KPIs and set up metrics and feedback loops.
• Deliver a scalable KM operating model.

Skills

Knowledge Management

Content Strategy

Information Architecture

Governance

AI-enabled knowledge systems

Tools

ServiceNow

SharePoint

Enterprise knowledge bases

Job description

Knowledge Management Consultant

Location: Deerfield Beach, FL (3 days onsite). Contract: 6 months to start – likelihood extension.

Overview

We are seeking an experienced Knowledge Management Consultant to define and begin execution of a Human Resources Knowledge Management Strategy. This is a hands‑on role responsible for building the foundation for scalable knowledge management, improving content quality, governance, and accessibility to enable AI, self‑service, and a modern employee experience.

Key Responsibilities

Strategy & Roadmap

• Define HR KM vision, strategy, and success metrics
• Align KM to AI, self‑service, and digital experience priorities
• Develop a phased roadmap (foundation, pilot, scale)

Governance & Operating Model

• Design ownership, roles, and accountability model
• Establish content governance, standards, and decision frameworks
• Implement mechanisms for ongoing content quality management

Taxonomy & Information Architecture

• Build a unified taxonomy and metadata model
• Design content structure for human and AI consumption

Content Standards & Lifecycle

• Create content standards, templates, and style guidelines
• Define content lifecycle processes (create, review, update, retire)

Pilot & Execution

• Lead a high‑impact pilot (e.g., HR support or benefits content)
• Audit and remediate content to improve accuracy, clarity, and findability
• Validate improvements through user testing and AI performance

Enablement & Adoption

• Establish a distributed ownership model (COE champions)
• Develop training, playbooks, and enablement materials
• Drive early adoption and behavior change

Measurement & Sustainability

• Define KPIs (content quality, findability, usage, AI accuracy)
• Stand up metrics and feedback loops
• Deliver a scalable KM operating model

Required Experience

• 7–10+ years in Knowledge Management, Content Strategy, or Information Architecture
• Proven experience building KM programs from the ground up
• Strong track record in governance design and implementation
• Experience remediating enterprise content at scale
• Familiarity with AI‑enabled knowledge systems or semantic search
• Experience with platforms such as ServiceNow, SharePoint, or enterprise knowledge bases

Key Attributes

• Structured thinker who can bring order to fragmented environments
• Strong influencer; able to drive alignment without authority
• Hands‑on and pragmatic—balances strategy with execution
• Detail‑oriented with a focus on content quality and user experience

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.