Manager - Kitchen/Back of House

Chick-fil-A; Winding Hill (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

PTO

401K Matching Retirement Plan

FREE Meal Every Shift

FREE Planet Fitness Membership

FREE Online College Tuition

FREE $10K Life Insurance

FREE Training

Scholarship opportunities

Employee Discounts

Flexible scheduling

Growth and advancement opportunities

Job summary

Chick-fil-A Shepherdstown Crossing in Mechanicsburg, PA seeks a hands-on BOH/Kitchen Manager who leads a fast-paced kitchen and a 30+ member team. You will ensure food safety, quality, and timely preparation while coaching staff and driving efficient operations.

The role reports to the BOH Director/Owner-Operator and involves scheduling, inventory, and cross-functional collaboration to deliver exceptional guest experiences. Weekend availability is required.

Qualifications

• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis.
• Coaching, developing, and serving others.
• Experience leading teams and producing positive results.

Responsibilities

• Lead with the BOH Director and Owner/Operator on the leadership team.
• Maintain a work environment that promotes food safety and team safety.
• Ensure food quality is maintained to Chick-fil-A standards.
• Engage with team members and guests to create remarkable experiences.
• Schedule 30+ BOH team members weekly.
• Place product orders and maintain inventory.
• Hire, train and develop BOH team members and leaders to Chick-fil-A standards.
• Ensure preventive maintenance and cleaning are completed as scheduled.
• Collaborate with other department leaders to set goals.
• Prepare fresh and great tasting food promptly.
• Be able to train on every BOH/kitchen operation.
• Hands-on in the kitchen as needed.

Skills

Leadership

Team management

Food safety

Communication

Customer service

Problem solving

Education

ServSafe Certification

Job description

Manager Kitchen/Back of House

Full-Time

Chick-fil-A Shepherdstown Crossing

219 Gettysburg Pike

Mechanicsburg, PA 17055

Job Description:

Chick-fil-A at Shepherdstown Crossing is seeking a highly motivated individual to fill the Back of House (BOH)/Kitchen Manager position. This person must be caring, friendly, have a genuine heart to serve others, be highly organized, and have the ability to multitask and work efficiently.The BOH Manager reports directly to the BOH Director and/or the Owner/Operator and will be a part of the leadership team. This “hands‑on” management opportunity is designed to give you a career in the most highly esteemed restaurant chain in the nation.

Qualifications:

• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
• Has a heart for coaching, developing, and serving others
• Experience leading teams and producing positive results
• Ability to work in a fast‑pace, high volume environment
• Excellent verbal and written communication skills
• Customer service oriented
• Proven leadership skills
• Desire to grow and be developed as an individual and as a leader
• Ability to lift up to 50 lbs. and work on feet for at least 9 hours
• Ability to speak/understand
• An ability to meet the demands of a busy, fast‑pace, complex business
• The ability to open and/or close the restaurant and availability to work Saturdays

Responsibilities:

• As a member of theLeadership Team, the BOH Manager will work directly with the local Owner Operator and rest of the leadership team to deliver high quality food for our guests
• Maintain a work environment that ensures and promotes food safety & team safety.
• Ensure food quality is maintained to Chick-fil-A’s standard
• Engage with Team Members and guests to create remarkable experiences and a welcoming environment.
• Responsible for weekly scheduling of 30+ BOH team members
• Responsible for placing all product orders and maintaining inventory
• Assist in the hiring, training and development of BOH team members and leaders to Chick-fil-A standards
• Ensure all necessary preventative maintenance and cleaning are completed as scheduled
• Increase overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals
• Responsible for food preparation
• Responsible for truck ordering and Inventory
• Manage food cost and profitability
• Responsible for managing and providing input for scheduling 30+ BOH Team Members
• Lead shifts as needed
• Preparing fresh and great tasting food in a timely manner
• Be able to perform and train on every operational job in the BOH/kitchen.
• Among other responsibilities that may be assigned, the BOH Director is required to work “hands on” in the kitchen as needed.

Pay Type:

Hourly based on experience and work availability

Position Type:

• Full-time
• Daytime or Closing Shifts
• Must Have Weekend Availability (Closed Sundays)

Benefits:

• Competitive pay
• Health Insurance
• PTO
• 401K Matching Retirement Plan*
• FREE Meal Every Shift
• FREE Planet Fitness Membership
• FREE Online College Tuition*
• FREE $10K Life Insurance
• FREE Training
• Chick-fil-A Scholarship opportunities
• Employee Discounts
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learn first‑hand from experienced Trainers and other Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Opportunities for development and advancement

Education/Experience:

• Must have a strong understanding of kitchen operations
• 1+ years of experience in a kitchen/culinary leadership role, preferably in a fast food or quick service restaurant
• ServSafe Certification (preferred but not required)

Thank you for your interest in employment at Chick-fil-A at Shepherdstown Crossing!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.