Manager - Kitchen/Back of House

Workstream; Winding Hill (PA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

PTO

401K Matching Retirement Plan

FREE Meal Every Shift

FREE Planet Fitness Membership

FREE Online College Tuition

FREE $10K Life Insurance

Flexible scheduling

Closed Sundays

Job summary

Chick-fil-A Shepherdstown Crossing is seeking a hands-on BOH/Kitchen Manager to lead daily kitchen operations, mentor 30+ team members, and uphold food safety and quality standards. This role reports to the leadership team and involves cross-functional collaboration to ensure exceptional guest experiences.

The successful candidate will demonstrate strong leadership, fast-paced decision making, weekend availability, and the ability to open/close shifts.

Qualifications

• Experience leading teams in fast-paced, high-volume kitchens.
• Strong leadership and coaching abilities.
• Excellent communication and guest service skills.
• Ability to lift up to 50 lbs and stand for long shifts.
• Willingness to open/close and weekends.

Responsibilities

• Lead BOH operations and ensure safety, food quality and standards.
• Schedule 30+ BOH team members weekly and manage inventory.
• Hire, train, and develop BOH staff to Chick-fil-A standards.
• Lead shifts and train in all BOH/kitchen roles as needed.
• Collaborate with leaders to drive restaurant results and cost controls.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Adaptability

Physical stamina

Open/close shifts

Education

ServSafe Certification

Job description

Manager Kitchen/Back of House

Full-Time

Chick-fil-A Shepherdstown Crossing

219 Gettysburg Pike

Mechanicsburg, PA 17055

Job Description:

Chick-fil-A at Shepherdstown Crossing is seeking a highly motivated individual to fill the Back of House (BOH)/Kitchen Manager position. This person must be caring, friendly, have a genuine heart to serve others, be highly organized, and have the ability to multitask and work efficiently.The BOH Manager reports directly to the BOH Director and/or the Owner/Operator and will be a part of the leadership team. This “hands-on” management opportunity is designed to give you a career in the most highly esteemed restaurant chain in the nation.

The BOH Manager is responsible for managing operational activities associated with the kitchen areas of the restaurant. The BOH Manager executes daily excellence across a full spectrum of activities at both the strategic and operational levels. The BOH Manager sets the standard for “Operational Excellence” in the kitchen and leads by example while mentoring and developing of BOH Team Members.

Qualifications:

• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
• Has a heart for coaching, developing, and serving others
• Experience leading teams and producing positive results
• Ability to work in a fast-pace, high volume environment
• Excellent verbal and written communication skills
• Customer service oriented
• Proven leadership skills
• Desire to grow and be developed as an individual and as a leader
• Ability to lift up to 50 lbs. and work on feet for at least 9 hours
• Ability to speak/understand
• An ability to meet the demands of a busy, fast-paced, complex business
• The ability to open and/or close the restaurant and availability to work Saturdays

Responsibilities:

• As a member of theLeadership Team, the BOH Manager will work directly with the local Owner Operator and rest of the leadership team to deliver high quality food for our guests
• Maintain a work environment that ensures and promotes food safety & team safety.
• Ensure food quality is maintained to Chick-fil-A’s standard
• Engage with Team Members and guests to create remarkable experiences and a welcoming environment.
• Responsible for weekly scheduling of 30+ BOH team members
• Responsible for placing all product orders and maintaining inventory
• Assist in the hiring, training and development of BOH team members and leaders to Chick-fil-A standards
• Ensure all necessary preventative maintenance and cleaning are completed as scheduled
• Increase overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals
• Responsible for food preparation
• Responsible for truck ordering and Inventory
• Manage food cost and profitability
• Responsible for managing and providing input for scheduling 30+ BOH Team Members
• Lead shifts as needed
• Preparing fresh and great tasting food in a timely manner
• Be able to perform and train on every operational job in the BOH/kitchen.
• Among other responsibilities that may be assigned, the BOH Director is required to work “hands on” in the kitchen as needed.

Pay Type:

Hourly based on experience and work availability

Position Type:

• Full-time
• Daytime or Closing Shifts
• Must Have Weekend Availability (Closed Sundays)

Benefits:

• Competitive pay
• Health Insurance
• PTO
• 401K Matching Retirement Plan*
• FREE Meal Every Shift
• FREE Planet Fitness Membership
• FREE Online College Tuition*
• FREE $10K Life Insurance
• FREE Training
• Chick-fil-A Scholarship opportunities
• Employee Discounts
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learn first‑hand from experienced Trainers and other Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Opportunities for development and advancement

Education/Experience:

• Must have a strong understanding of kitchen operations
• 1+ years of experience in a kitchen/culinary leadership role, preferably in a fast food or quick service restaurant
• ServSafe Certification (preferred but not required)

Thank you for your interest in employment at Chick-fil-A at Shepherdstown Crossing!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.