Manager, IT

Livingston International; Chicago (IL); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Livingston International in Chicago is seeking an IT Manager to lead our support team and coordinate IT activities across the infrastructure lifecycle. You will work directly with the IT management team to establish and manage a roadmap and ensure top-tier support for both our people and clients.

You will oversee infrastructure management, drive ITSM improvements, and prioritize projects based on business impact. Collaboration with vendors and cross-functional teams is essential to success.

Qualifications

• 10+ years of progressive IT leadership experience.
• Bachelor's degree in Information Systems or equivalent.
• Strong management of infrastructure and security.
• Experience with virtualization, Windows, AWS, and storage solutions.
• Ability to manage projects across the IT lifecycle.

Responsibilities

• Oversee infrastructure management and upgrades.
• Direct ITSM improvements for enterprise environments.
• Prioritize project intakes by business impact.
• Monitor systems and mitigate recurring issues.
• Lead project teams to meet goals and timelines.
• Collaborate with vendors and IT colleagues to resolve incidents.
• Provide status reports to stakeholders.

Skills

IT management

Infrastructure lifecycle

Vendor management

Project management

Leadership

Customer service

Communication skills

Security and risk management

Windows

AWS infrastructure

Virtualization

Education

Bachelor's in Information Systems

Tools

Active Directory

Commvault

Windows Server

Virtual Desktop Infrastructure

AWS

Job description

Join Livingston andgrow your career inthe constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

POSITION SNAPSHOT

We are looking for a IT Manager to lead our support team initiatives, ensuring we provide top tier support to our people and clients. You will manage and coordinate IT activities throughout all phases of the infrastructure lifecycle, while working directly with the IT management team to help establish and manage a roadmap.

A DAY IN THE LIFE

• Oversee the management of infrastructure. This includes installation, implementation, configuration, maintenance, and upgrades to software to ensure optimal performance and minimize service interruptions.
• Work with ITSM team and provide direction on ways to improve the overall support of Livingston environments and users.
• Manage queue of project intakes and other enhancement requests from the business, including prioritizing based on business impact and importance.
• Manage queue of internal tracking of items that need to be addressed related to assigned applications, including prioritizing within IT based on both business and IT impact/risk/priorities.
• Address and manage complex issues to resolution working with vendors and IT colleagues. Ensure staff respond and resolve incidents and service requests in a timely manner. Escalate when necessary.
• Ensure assigned systems are properly monitored and manage appropriate adjustments to mitigate reoccurring issues and/or associated impact to the business.
• Oversee and assign projects to staff to lead and/or participate as a project team member. Guide and support project team members to meet project goals and timelines.
• Create and/or review business requirements documents including solution definition, cost estimates, and timelines. Create and/or review functional requirements specifications as necessary.
• Recommend and manage continual improvement initiatives for assigned systems and IT procedures and standards. Ensure all processes meet the standards of the department.
• Coordinate remediation actions for any identified security vulnerabilities.
• Work closely with staff, other IT groups and vendors. Provide ongoing status reports or issues on assigned systems to key stakeholders.
• Create a great place to work through supporting team to cultivate a customer first culture throughout the organization while keeping diversity, equity and inclusion in mind.
• Provide leadership for designing and enhancing processes, resources and training to help reskill and upskill employees, and enable meaningful growth and career development.
• Perform other related duties as assigned by management.

WHAT YOU BRING TO THE TABLE

• Knowledge of Information Technology and it’s applications.
• Strong understanding of corporate systems including envrionments like virtualization, Windows, Virtual Desktop Infrastructure, Messaging and Collaboration, Commvault, Storage solutions, Security Solutions, Active Directory, AWS infrastructure, some linux.
• Ability to collaborate and work well with others, while getting things done
• Strong people management skills, including leading, performance management, mentoring, coaching and development.
• Project Management skills including experience in managing all phases of the project lifecycle; certification desired but not required.
• Effective decision-making and judgment with a sense of urgency and a proactive approach.
• Excellent customer service skills and ability to partner with multiple, diverse stakeholders in an authentic and empathetic way.
• Outstanding problem-solver who exhibits excellent project management and critical thinking skills.
• Effective feedback and coaching skills, in personal and virtual environment.
• Ability to assess the situation, determine level of impact to the business and prioritize accordingly.
• Advanced interpersonal, communication and presentation skills with the ability to present to all levels in the organization including leadership and employees.

WORK EXPERIENCE – MINIMUM REQUIRED

10 + years of progressive experience

EDUCATION

Required: Bachelors Degree or equivalent in Information Systems

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada:Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.