Manager, Inside Sales

Samuel, Son & Co.; Marshfield (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Samuel, Son & Co. is seeking an experienced Inside Sales Manager to lead and develop the Inside Sales team in Marshfield, WI.

You will partner with the General Manager to implement commercial strategies that grow branch profitability and retain customers, while supporting Outside Sales and strategic accounts. The role emphasizes coaching, data-driven decision making, inventory management collaboration with purchasing and operations, and driving process improvements across sales and fulfillment

Qualifications

• Bachelor's degree in Business or related field preferred.
• 5+ years in metals distribution, manufacturing, industrial sales, or related commercial environment.
• Prior leadership experience preferred.
• Demonstrated ability to coach, influence, and develop employees.
• Strong business acumen with understanding of sales, customer service, inventory management, pricing, and profitability.
• Excellent communication and relationship-building skills.
• Ability to analyze data and make sound business decisions.
• Strong organizational and problem-solving skills.
• Proficient with Microsoft Office and ERP systems (AS400 experience preferred).
• Ability to travel occasionally as needed.

Responsibilities

• Lead, coach, mentor, and develop the Inside Sales team with accountability and collaboration.
• Partner with the General Manager to drive growth, profitability, and customer retention.
• Support Outside Sales through account strategy, quoting, pricing, and business development.
• Review sales performance, bookings, margins, inventory movement, forecasting, and trends.
• Drive inventory management with purchasing and operations to improve turns and reduce aged stock.
• Build relationships with key customers and assist with strategic account planning and issue resolution.
• Collaborate with operations to improve communication, delivery, and customer satisfaction.
• Ensure accurate and timely quoting, order processing, and follow-up.
• Coach team members with performance feedback, training, and career development.
• Identify opportunities to improve processes, leverage technology, and increase efficiency.
• Support hiring, onboarding, and development of future sales talent.
• Lead during organizational change promoting collaboration and operational excellence.
• Monitor market trends, competitive activity, supplier changes, and customer needs.
• Perform additional leadership responsibilities as assigned.

Skills

Leadership

Coaching

Communication

Data analysis

Team management

Negotiation

Customer focus

Education

Bachelor's degree in Business or related field

Tools

AS400 ERP

Microsoft Office

Job description

Key Responsibilities

• Lead, coach, mentor, and develop the Inside Sales team while fostering a culture of accountability, collaboration, and continuous improvement.
• Partner with the General Manager to execute commercial strategies that support branch growth, profitability, and customer retention.
• Support Outside Sales Representatives through account strategy, quoting, pricing, customer service, and business development initiatives.
• Review sales performance, bookings, margins, inventory movement, forecasting, and customer trends to identify opportunities and risks.
• Drive proactive inventory management by partnering with purchasing and operations to improve inventory turns and reduce aged inventory.
• Develop strong relationships with key customers and assist with strategic account planning, customer issue resolution, and retention efforts.
• Collaborate with operations to improve communication, delivery performance, customer satisfaction, and overall branch execution.
• Ensure accurate and timely quoting, order processing, and customer follow-up while maintaining a high level of customer service.
• Coach team members through performance feedback, training, career development, and succession planning.
• Identify opportunities to improve processes, leverage technology, and increase team efficiency.
• Support hiring, onboarding, and development of future sales talent.
• Serve as a leader during organizational change by promoting collaboration, communication, and operational excellence.
• Monitor market trends, competitive activity, supplier changes, and customer needs to support business planning.
• Perform additional leadership responsibilities as assigned.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 5+ years of experience in metals distribution, manufacturing, industrial sales, or a related commercial environment.
• Prior leadership experience preferred.
• Demonstrated ability to coach, influence, and develop employees.
• Strong business acumen with an understanding of sales, customer service, inventory management, pricing, and profitability.
• Excellent communication and relationship-building skills.
• Ability to analyze data and make sound business decisions.
• Strong organizational and problem-solving skills.
• Proficient with Microsoft Office and ERP systems (AS400 experience preferred).
• Ability to travel occasionally as needed.

Preferred Characteristics

• Customer-focused leader with a continuous improvement mindset.
• Strong collaborator who builds partnerships across departments.
• Comfortable balancing strategic thinking with day-to-day execution.
• Demonstrated ability to lead through change.
• Interested in long-term business growth and developing future talent.

SAMSA