Manager, Inside Sales

assuranceamerica; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

AssuranceAmerica is seeking a senior leadership role in Inside Sales, focusing on leadership development, coaching, and strategic territory execution across multiple regions. You will partner with Sales Ops, Marketing, and Field leaders to drive production, engagement, and profitability while building future leaders and managing succession plans.

The role emphasizes coaching, performance management, and data-driven decision making in a fast-paced, metric-driven environment.

Qualifications

• Must be bilingual in English and Spanish.
• Seven or more years of experience in sales, territory management, agency development, account management, or related business leadership.
• Three to five years of leadership experience managing sales teams, supervisors, or multilevel organizations in a metric-driven environment.

Responsibilities

• Lead, coach, and develop regional Inside Sales Supervisors and support staff, ensuring consistent performance expectations.
• Conduct regular coaching sessions covering people management, pipeline management, and business execution.
• Oversee onboarding, sales process training, product education, and systems training in partnership with Learning and Development.
• Identify and develop future leaders, supporting interviewing and succession planning across the organization.
• Drive inside sales strategies focused on agency production, engagement, profitability, retention, and growth.
• Analyze regional performance, sales trends, and pipeline activity to identify opportunities and gaps.
• Partner with regional supervisors and field leaders to develop aligned territory business plans.
• Collaborate with Sales Ops, Marketing, Underwriting, Product, and CRM team on strategic initiatives and reporting.

Skills

Bilingual

Coaching

Communication

Performance management

Analytical skills

Salesforce

Education

Bachelor's degree in business/marketing/management/communications

Tools

Salesforce

Job description

Essential Duties and Responsibilities

Leadership, Coaching & Talent Development

• Lead, coach, and develop three regional Inside Sales Supervisors, the Inside Sales Coordinator, and the Virtual Training Specialist, establishing consistent performance expectations and accountability across all regions.
• Conduct regular coaching sessions with supervisors covering people management, pipeline management, performance, and business execution.
• Oversee onboarding, sales-process training, product education, and systems training in partnership with the Virtual Learning Specialist, targeting programs to identified skill gaps.
• Identify and develop future leaders, supporting interviewing, candidate selection, and succession planning across the organization.

Sales Performance and Territory Execution

• Drive inside sales strategies focused on agency production, engagement, profitability, retention, and growth.
• Analyze regional performance, sales trends, pipeline activity, and agency engagement data to identify opportunities and address performance gaps.
• Partner with regional supervisors and field sales leaders to develop and execute aligned territory business plans.

Operational, Agency & Business Partnership Support

• Partner with Sales Operations, Marketing, Underwriting, Product, Operations, and Learning and Development on strategic initiatives, ensuring accurate reporting, pipeline management, and CRM utilization.
• Identify workflow and technology improvements, and provide leadership with business updates, risks, and strategic recommendations.
• Support key agency relationships, escalated concerns, and remediation plans, ensuring agency-facing teams deliver a consistent, consultative, and service-oriented experience.

Job Qualifications

Required Qualifications

• Bilingual in English and Spanish.
• Seven or more years of experience in sales, territory management, agency development, account management, or related business leadership.
• Three to five years of leadership experience managing sales teams, supervisors, or multilevel organizations in a metric-driven sales or contact-center environment.
• Strong coaching, communication, performance-management, analytical, and strategic problem-solving skills, with working knowledge of Salesforce or a comparable CRM platform.

Preferred Qualifications

• Bachelor's degree in business, marketing, management, communications, or a related field.
• Property and Casualty insurance experience, preferably within inside sales, agency development, territory management, or contact-center sales.
• Experience with training, facilitation, onboarding, employee development, or geographically aligned sales teams.

Working Conditions

• Primarily office-based, with extensive telephone and computer use in a fast-paced, performance-driven environment.
• Frequent interaction with associates, supervisors, field leadership, internal partners, and agencies through meetings and virtual communication.
• Occasional travel may be required for meetings, training events, conferences, or agency visits.