Manager - Inpatient Operations

Boston Medical Center; Boston (MA); On-site; USD 83,000 - 121,000; Full time

Benefits offered by this job

Benefits: medical, dental, vision, and

Discretionary annual bonuses

403(b) savings matches

Paid time off

Career advancement opportunities

Well-being resources

Job summary

Boston Medical Center is seeking a Manager of Inpatient Operations to support the performance of the Inpatient organization by leading cross-functional initiatives and collaborating with clinical and administrative leaders. This high-visibility role offers exposure to hospital executives and multiple strategic projects focused on improving throughput, transfer processes, and length of stay.

The position requires a Bachelor's degree with 3–5 years of health care or consulting experience and

Qualifications

• Bachelor’s degree required.
• 3–5 years of related health care and/or management consulting experience.
• Experience in operations and/or developing and implementing strategic initiatives in a healthcare setting preferred.

Responsibilities

• Defines, develops and implements short- and long-term strategies with guidance from the Senior Director.
• Analyzes current operations to identify improvement opportunities and develop project plans.
• Runs cross-functional initiatives to meet inpatient goals (transfers, length of stay).
• Works with stakeholders across the organization to accomplish hospital goals and objectives.
• Develops and maintains communication within service departments.

Skills

Analytical thinking

Adaptability

Communication skills

Quantitative reasoning

Interpersonal skills

Project management

Independent work

Multi-project prioritization

Education

Bachelor’s degree

Advanced degree preferred

Job description

POSITION SUMMARY

The Manager- Inpatient Operations role will support overall performance of the Inpatient organization by contributing to the success of relevant financial and operational initiatives. Works with operational and clinical leaders and other business owners to develop and manage cross-cutting initiatives that improve performance. This will be a high visibility role with exposure to hospital executives, both clinical and operational. Some examples of high priority initiatives that this role could be engaged in: Observation length of stay improvement, transfer center optimization, hospital throughput improvement, etc., Position: Manager Department: Inpatient Operations Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES

• Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from the Senior Director.
• Analyzes current operations to identify opportunities for improvement, develop project plans and teams to implement improvements.
• Runs cross-functional initiatives to ensure key inpatient hospital goals and objectives (e.g., inpatient transfers, length of stay) are met.
• Works collaboratively with stakeholders from across the organization to accomplish hospital goals and objectives.
• Develops and maintains good communication and relationships within service departments.
• Works with stakeholders from across the organization to develop and implement programmatic initiatives.
• Recommends and implements changes in processes to improve the cost effectiveness of operations and ensure that hospital resources are used in an efficient manner.
• Coordinates and implements monthly monitoring reports to measure performance against goals and benchmarks.
• Compiles and maintains metrics and reports on progress.
• The Manager will collaborate with clinical and non-clinical stakeholders to design, launch and performance manage key initiatives to maximize efficiency and improve operations.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

• Education: Bachelor’s degree required. Advanced degree preferred.
• Experience: 3-5 years of related experience in the health care field and/or management consulting (preferable experience in operations and/or in developing and implementing strategic initiatives in a healthcare setting).

KNOWLEDGE AND SKILLS

• Confidence and adaptability to tackle complex and unstructured problems
• Positive attitude and willingness to own all aspects of a project
• Superb communication skills to distill complicated issues into clear recommendations for administrative and clinical teams
• Advanced quantitative and critical reasoning skills to structure and carry out analyses
• Strong interpersonal skills to navigate competing stakeholder interests
• Ability to work independently and with matrixed teams
• Ability to manage and prioritize across multiple projects to meet deadlines

COMPENSATION RANGE

Compensation Range: $83,000.00- $120,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

BENEFITS

• benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

EQUAL OPPORTUNITY EMPLOYER / DISABLED / VETERANS

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.