Manager - Inpatient Operations

Boston Medical Center (BMC); Boston (MA); On-site; USD 83,000 - 121,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

403(b) matching

Job summary

Boston Medical Center (BMC) seeks a Manager of Inpatient Operations to drive performance improvements across the inpatient organization. The role partners with clinical and administrative leaders to implement cross-cutting initiatives that boost efficiency and outcomes.

The position requires 3–5 years in healthcare operations or consulting, with strong analytical, communication and project-management skills. It offers a full-time on-site role in Boston with a comprehensive benefits package.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 3-5 years of related experience in health care or management consulting, preferably in operations or strategic initiatives in a healthcare setting.

Responsibilities

• Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from the Senior Director.
• Analyzes current operations to identify opportunities for improvement and leads project plans and teams to implement improvements.
• Runs cross-functional initiatives to ensure key inpatient hospital goals and objectives (e.g., inpatient transfers, length of stay) are met.
• Works collaboratively with stakeholders from across the organization to accomplish hospital goals and objectives.
• Develops and maintains good communication and relationships within service departments.
• Works with stakeholders from across the organization to develop and implement programmatic initiatives.
• Recommends and implements changes in processes to improve the cost effectiveness of operations and ensure that hospital resources are used efficiently.
• Coordinates and implements monthly monitoring reports to measure performance against goals and benchmarks.
• Compiles and maintains metrics and reports on progress.
• The Manager will collaborate with clinical and non-clinical stakeholders to design, launch and performance manage key initiatives to maximize efficiency and improve operations.

Skills

Problem solving

Ownership

Communication

Analytical skills

Interpersonal skills

Independent work

Multitasking

Education

Bachelor's degree

Advanced degree preferred

Job description

Position Summary

The Manager- Inpatient Operations role will support overall performance of the Inpatient organization by contributing to the success of relevant financial and operational initiatives. Works with operational and clinical leaders and other business owners to develop and manage cross-cutting initiatives that improve performance. This will be a high visibility role with exposure to hospital executives, both clinical and operational.

Some examples of high priority initiatives that this role could be engaged in: Observation length of stay improvement, transfer center optimization, hospital throughput improvement, etc.,

Position

Manager

Department

Inpatient Operations

Schedule

Full Time

Essential Responsibilities / Duties

• Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from the Senior Director.
• Analyzes current operations to identify opportunities for improvement, develop project plans and teams to implement improvements.
• Runs cross-functional initiatives to ensure key inpatient hospital goals and objectives (e.g., inpatient transfers, length of stay) are met.
• Works collaboratively with stakeholders from across the organization to accomplish hospital goals and objectives.
• Develops and maintains good communication and relationships within service departments.
• Works with stakeholders from across the organization to develop and implement programmatic initiatives.
• Recommends and implements changes in processes to improve the cost effectiveness of operations and ensure that hospital resources are used in an efficient manner.
• Coordinates and implements monthly monitoring reports to measure performance against goals and benchmarks.
• Compiles and maintains metrics and reports on progress.
• The Manager will collaborate with clinical and non-clinical stakeholders to design, launch and performance manage key initiatives to maximize efficiency and improve operations.

JOB REQUIREMENTS

• Bachelor's degree required. Advanced degree preferred.

Experience

• 3-5 years of related experience in the health care field and/or management consulting (preferable experience in operations and/or in developing and implementing strategic initiatives in a healthcare setting).

Knowledge And Skills

• Confidence and adaptability to tackle complex and unstructured problems
• Positive attitude and willingness to own all aspects of a project
• Superb communication skills to distill complicated issues into clear recommendations for administrative and clinical teams
• Advanced quantitative and critical reasoning skills to structure and carry out analyses
• Strong interpersonal skills to navigate competing stakeholder interests
• Ability to work independently and with matrixed teams
• Ability to manage and prioritize across multiple projects to meet deadlines

Compensation Range

$83,000.00- $120,500.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (

• medical
• dental
• vision
• pharmacy

), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans