Operations Manager - Gastroenterology

Boston Medical Center; Boston (MA); On-site; USD 78,000 - 113,000; Full time

Job summary

Boston Medical Center seeks an Operations Manager to provide administrative oversight, business management, and program development for ambulatory services within the Center for Digestive Disorders. You will collaborate with Medical Directors and the Nurse Manager, supervise non-clinical staff, ensure patient access, and drive cost-effective operations.

The role requires a Bachelor's degree (Master’s preferred) and 5–7 years related experience with at least 3 years in management and budget

Qualifications

• Bachelor’s degree in Arts or Science or equivalent work experience required.
• Master’s Degree in Healthcare Administration or related field strongly preferred.
• Minimum 5–7 years of related experience with at least 3 years in management and budget oversight.

Responsibilities

• Provide administrative oversight for ambulatory services within the Center for Digestive Disorders.
• Collaborate with Medical Directors and Nurse Manager in a matrix management environment.
• Supervise administrative and non-clinical staff and monitor compliance with managed care plans.
• Identify opportunities to improve efficiency, patient access, and cost-effectiveness.
• Lead leadership development and staff training to enhance customer satisfaction.

Skills

Matrix teamwork

Physician coordination

Budget management

Analytical thinking

Communication skills

Education

Bachelor's degree

Master's degree preferred

Healthcare Administration

Tools

Healthcare information systems

Job description

POSITION SUMMARY:

Provides administrative oversight, business management, and program development for one or more ambulatory services. Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice. Works in collaboration with the Medical Director(s) and the Nurse Manager in a matrix management team. Supervises all administrative and non-clinical support staff. Monitors compliance with managed care plans. Establishes work procedures and standards to improve efficiency and effectiveness in all practices. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. Conducts ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction. Position: Operations Manager Department: Center for Digestive Disorders Schedule: Full Time

JOB REQUIREMENTS

EDUCATION & EXPERIENCE:

Work requires a Bachelor’s Degree of Arts or Science or equivalent work experience. Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred. Bachelor's Degree or equivalent plus 5-7 years of related experience (Must have at least 3 years management and budget experience.

KNOWLEDGES, SKILLS, & ABILITIES:

Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties. Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures. Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements. Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example. Able to prioritize and manage multiple projects simultaneously and produce expected results. Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications. Excellent oral and written communication skills. Demonstrated critical thinking, analytical and problem-solving skills.

Compensation Range:

$78,000.00- $113,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.