Manager, Inpatient Applications

Xtensys; Town of Ithaca (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Xtensys is seeking an Epic Inpatient Applications Manager to oversee an application team, drive strategic direction, and optimize Epic workflows across patient care platforms. The role emphasizes leadership, vendor collaboration, and managing complex healthcare implementations.

The role blends remote work with on-site support as needed in Hospitals, Clinics or Business centers, aligning with project timelines and Xtensys objectives.

Qualifications

• Bachelor’s degree in Healthcare IT, Business, Health Admin, Eng or related field; or Associate’s with 5+ years experience.
• Epic certification in Clin Doc/Stork, Orders/Bugsy, ASAP or Willow Inpatient preferred.
• Strong strategic leadership and change management skills.
• Experience leading cross-functional project teams.
• Ability to manage complex healthcare implementations.

Responsibilities

• Lead a high-performing application team.
• Oversee the strategic direction of the application team.
• Drive Epic Inpatient Apps optimization and workflows.
• Foster vendor relationships and manage change initiatives.
• Collaborate with Xtensys leaders and clients.

Skills

Epic Inpatient Apps

Strategic Leadership

Change Management

Project Management

Cross-functional

Vendor Management

Team Leadership

Documentation

Prioritization

Education

Bachelor’s degree / Healthcare IT or related

Epic certification (Clin Doc/Stork, Orders/Bugsy, ASAP, Willow)

Job description

Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

Our Manager, Inpatient Applications, will oversee an application team’s strategic direction and management at Xtensys.

How We Work

• East Coast Alignment: Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.
• Shared Support: Because healthcare never sleeps, we participate in a collaborative afterhours oncall rotation. We plan and schedule intentionally so that coverage is predictable, balanced, and deeply supported by the entire team.

Why Join Us

• MissionDriven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

The Role

Work Arrangement: This role, although mostly remote, may require onsite support within Hospitals, Clinics or Business centers that align with project implementation timelines.

This role involves leveraging expertise in Epic applications to optimize workflows, improve patient care, and manage complex projects.

Your Mission

Lead a high-performing team supporting Epic Clin Doc/Stork, Orders/Bugsy, ASAP, Willow Inpatient and other third parties, including but not limited to Elsevier, Centricity and Obix. You will foster client and vendor relationships and effectively manage change initiatives to align with organizational goals.

What You’ll Do Day-to-Day

• Leverage expertise in Epic Inpatient Applications and other thirdparty applications to optimize workflows, improve patient care, and manage complex projects
• Lead a highperforming team, foster relationships with vendors, and effectively manage change initiatives to align with organizational goals.
• Oversee the strategic direction and management of the application team.
• Leverage knowledge of Epic Foundation and Epic applications to optimize workflows and improve patient care.
• Manage complex projects, ensuring timely delivery and adherence to timelines and budgets
• Foster strong relationships with other Xtensys leaders, customers, and thirdparty vendors to maximize the value of investments.
• Effectively manage change initiatives, minimizing disruption and maximizing adoption
• Partner with connect program manager to assist in connect program development.

Who You Are & What You’ll Bring

As our Epic Inpatient Applications Manager, you are a visionary, results-oriented IT leader who thrives at the intersection of clinical workflows, system innovation, and team leadership. You bring a collaborative spirit, strategic execution, and a passion for continuous improvement.

Key Qualifications & Attributes

• Education and Experience: Bachelor’s degree in Healthcare Information Technology, Business, Health Administration, Engineering, or a related field; or an Associate’s degree with 5+ years of relevant experience.
• Strategic Leadership & Innovation: Proven ability to challenge the status quo, facilitate creative brainstorming, and foster an environment where novel solutions and fresh perspectives are encouraged.
• Change Management Champion: Adept at recognizing shifting organizational needs and proactively pivoting strategies to meet evolving healthcare and customer standards.
• EndtoEnd Project Mastery: Deep expertise in project management concepts and methodologies—from defining scope, timelines, and milestones to managing resources and risk across complex implementations.
• CrossFunctional Collaboration: Exceptional relationship builder with a track record of inspiring peers, leading project sessions, and seamlessly aligning crossdepartmental and external partners.
• Tool & Documentation Proficiency: Handson experience developing key PM artifacts, including Scoping Documents, Communication Plans, Mitigation Strategies, SBARs, and comprehensive Testing Documentation.
• Prioritization & Agility: Superior ability to manage competing initiatives, keep projects on track, and balance immediate technical needs with longterm strategic goals.

Education/Certifications

• Bachelor’s degree in Healthcare Information Technology, Business, Health Administration, Engineering, or a related field; or an Associate’s degree with 5+ years of relevant experience.
• Epic certification in one of the following is preferred: Epic Clin Doc/Stork, Orders/Bugsy, ASAP or Willow Inpatient.

Travel Requirements

• This position requires up to 25% travel to align with project milestone and Xtensys needs.

Physical Readiness

• This position, although mostly remote may require onsite support within Hospitals, Clinics or Business centers that align with project implementation timelines.