Manager Information Technology Technical Services

McLaren Health Care; Lansing (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

McLaren Health Care is seeking an IT operations leader to align stakeholders, manage a team of IT specialists, and ensure reliable service delivery across multiple technology service areas. The role encompasses project delivery, budget oversight, and strategic relationship management with partners.

The successful candidate will guide process improvements, collaborate with cross-functional teams, and drive IT initiatives to support short- and long-term goals within a healthcare environment.

Qualifications

• 10 years of progressively responsible IT operations experience.
• 4 years of leadership experience, managing multiple cross functional teams or projects.
• 3 years of services delivery management experience across multiple technology service areas.

Responsibilities

• Manages a team of IT specialists to achieve departmental and organizational goals.
• Manages the delivery of dependable technology services.
• Manages and reconciles IT budgets within technology service areas.
• Manages McLaren Health Care supporting partners, ensuring strong relationships and contractual commitments.
• Delivers projects within technology service areas meeting time, schedule and quality commitments.
• Collaborates with process teams to improve processes for dependability and efficiency.
• Interacts with cross-functional IT teams to design, develop and integrate IT processes and procedures.

Skills

IT operations

Leadership

Service delivery management

Education

Bachelor's degree in computer science, information systems, business administration or related field

High school diploma or GED

Job description

Position Summary

Serves as the strategic interface between McLaren Health Care stakeholders and our key supporting partners ensuring critical success factors are met. Responsible for managing a team of IT specialists to provide dependable service delivery, successful project delivery, financial health, process development and improvement, short-term and long-term strategies and relationship management for their technology service areas.

Essential Functions and Responsibilities As Assigned

• Manages a team of IT specialists to achieve departmental and organizational goals. Process time off, scheduling, disciplinary and other human resource duties as required to support subordinate staff.
• Manages the delivery of dependable technology services.
• Manages and reconciles IT budgets within technology service areas.
• Manages McLaren Health Care supporting partners, ensuring strong relationships and contractual commitments are being met.
• Manages the delivery of projects within technology service areas, meeting time, schedule and quality commitments.
• Collaborates with process teams to create and improve process contributing to technology service areas dependability and efficiency.
• Regularly interacts with cross-functional IT teams to assist in the design, develop and integrate IT processes and procedures utilizing best practices and industry standard frameworks.

Qualifications

Required:

• High school diploma or GED
• 10 years of progressively responsible IT operations experience
• 4 years of leadership experience, managing multiple cross functional teams or projects
• 3 years of services delivery management experience, within multiple technology service areas, some of which are:security data center, server, storage, network, voice, call center, database, application presentation and middleware

OR

• Bachelor’s degree from an accredited college or university, preferably in computer science, information systems, business administration or related field
• 6 years of progressively responsible IT operations experience
• 4 years of leadership experience, managing multiple cross functional teams or projects
• 3 years of services delivery management experience, within multiple technology service areas, some of which are:security, data center, server, storage, network, voice, call center, database, application presentation, and middleware

Preferred:

• Information Technology Infrastructure Library (ITIL) Foundation certified
• 3 years Health Information Technology experience
• 5 years service delivery management experience in a 24hours/7 days a week operation
• Certification(s) in any of the following disciplines: Enterprise Architecture, Project Management, Lean, Agile certification(s)

Additional Information

• Schedule: Full-time
• Requisition ID: 26011212
• Daily Work Times: 8am - 4:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No