Manager, Information Technology (IT)

Sabin Vaccine Institute; United States; Remote; USD 110,000 - 125,000; Full time

Job summary

Sabin Vaccine Institute is seeking an IT Manager to oversee day-to-day technology operations, manage external vendors, and support organization-wide IT initiatives. This remote US-based role focuses on reliability, security, and performance across the IT environment.

The ideal candidate has 7+ years in IT operations, strong governance and collaboration skills, and experience with cloud infrastructure, SharePoint, HR systems, and policy enforcement.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Information Systems, or related field preferred.
• Minimum of 7 years of progressive IT operations or systems support experience.
• Experience coordinating with external technology vendors.
• Strong knowledge of cloud-based IT infrastructure and systems administration.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of cybersecurity best practices and NIST 800-171/Cybersecurity Maturity Model Certification.

Responsibilities

• Monitor daily IT operations to ensure system reliability and performance.
• Resolve escalated technical issues by coordinating with vendors and internal teams.
• Provide advanced oversight for hardware, software and systems applications (SharePoint, Paylocity HRIS, Smartsheet).
• Support user account administration, permissions, system access, onboarding/offboarding processes.
• Maintain documentation related to systems and workflows.
• Assist in IT policies, standards, and best practices; coordinate system upgrades and integrations.
• Partner with department leaders to identify needs and recommend technology solutions.
• Support cybersecurity initiatives and disaster recovery planning.

Skills

Excellent communication

Interpersonal skills

Troubleshooting

Analytical thinking

Problem solving

Education

Bachelor's degree in information technology or related field

Tools

SharePoint

Paylocity HRIS

Smartsheet

Job description

Description

Job Type

Full-time

Reports to

Senior Manager, Events & Operations

Location

Remote work, US Only

Why Sabin

Our mission is to make vaccines more accessible, enable innovation and expand immunization across the globe. We seek a future free from vaccine-preventable diseases. We are an innovative, collaborative, and engaged team that values accountability, teamwork, partnership and driving impact. We are vaccine champions improving lives through immunization. Sabin staff, management and the Board of Trustees are committed to ensuring that fairness, integrity, and opportunity remain at the core of how we operate.

Position Summary

The IT Manager oversees day-to-day technology operations and serves as a key technical resource for the organization’s IT infrastructure, network, systems administration, vendor management, and end-user support. This position requires flexibility and the ability to function and manage across our IT environment. This role coordinates IT operations, collaborates with internal stakeholders and external vendors, and supports organization-wide technology initiatives that improve efficiency, security, and overall performance.

Key Responsibilities

IT Operations

• Monitor daily IT operations to ensure system reliability and performance
• Resolve escalated technical issues by coordinating with vendors and internal teams
• Provide advanced high-level oversight for hardware, software and systems applications (Examples: SharePoint, Paylocity HRIS, Smartsheet)
• Support user account administration, permissions, system access, and onboarding/offboarding processes
• Maintain documentation related to systems, procedures, configurations, and operational workflows
• Assist in the development and enforcement of IT policies, standards, and best practices

Strategic Initiatives & Project Support

• Support organizational technology initiatives and operational improvement projects
• Coordinate implementation activities for system upgrades, integrations, and new technology solutions
• Partner with department leaders to identify operational needs and recommend technology solutions
• Assist in evaluating emerging technologies and process improvements to support organizational goals
• Participate in strategic planning discussions related to IT operations and infrastructure

Vendor Coordination

• Serve as a primary point of contact for external IT vendors, consultants, and service providers
• Coordinate vendor deliverables, service requests, maintenance schedules, and issue resolution
• Monitor vendor performance and assist with contract and service-level agreement compliance
• Collaboration with Supervisor regarding technology purchases and renewals

Security & Compliance

• Support cybersecurity initiatives, system monitoring, and operational risk mitigation efforts
• Assist with maintaining compliance related to data privacy, system access, and organizational policies
• Coordinate security updates, patches, and operational safeguards with vendors and internal stakeholders
• Participate in disaster recovery and business continuity planning activities

Requirements

• Bachelor’s degree in information technology, Computer Science, Business Information Systems, or related field preferred.
• Minimum of 7 years of progressive IT operations or systems support experience, preferably in a Life Science or Global Health environment
• Experience coordinating with external technology vendors
• Strong knowledge of cloud-based IT infrastructure, collaborative platforms, systems administration, and operational support practices
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
• Knowledge of cybersecurity best practices and operational risk management, familiarity with NIST 800-171/Cybersecurity Maturity Model Certification
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced, cross-functional environment.
• Ability to travel domestically for all staff meetings.

Preferred Certifications

• CompTIA Security+
• Microsoft, and/or cloud platform certifications such as:
• Microsoft Information Security Administrator Associate
• Microsoft 365 Administrator Expert
• Microsoft Certified Power Platform Developer Associate

Other

• Subject to a criminal background investigation
• Request for three professional references
• Verification of education/degrees

Sabin’s philosophy is to ensure fair, unbiased, equitable, competitive compensation and benefits. Using benchmarking and salary survey data, the annual salary for this position ranges from $110,000 - $125,000. The exact compensation may vary based on skills, experience, training, and certifications/degree. As a grant-funded organization, Sabin actively seeks funding for existing and new programs.

Sabin provides a comprehensive benefits package for eligible, featuring medical, dental, and vision coverage as well as flexible spending accounts. Eligible employees enjoy flexible vacation leave, sick leave, and both short-term and long-term disability options. The organization observes 10 federal holidays plus an end of the year winter break. Additionally, Sabin offers an employer matching 401(k) plan.

Sabin is an Equal Opportunity Employer. All applicants will be considered for employment without attention to their race, color, religion, national origin, ancestry, age, disability or genetic information, sex (including gender identity, pregnancy or sexual orientation), marital status, veteran status, or any other characteristic protected by applicable federal, state or local laws.