Manager Information Technology 2

Northrop Grumman Corp. (AU); Orlando (FL); Remote; USD 129,000 - 194,000; Full time

Job summary

An established industry player is seeking a dynamic Performance Intelligence Manager to lead their IT Performance Intelligence Team. This role offers the opportunity to work 100% virtually while driving initiatives that enhance IT service delivery through data-driven insights. As a key player, you will develop and oversee performance metrics, collaborate with cross-functional teams, and foster a culture of innovation and continuous improvement. If you are passionate about leveraging analytics to optimize IT systems and processes, this is the perfect opportunity to make a significant impact in a forward-thinking organization.

Benefits

Health insurance

Life and disability insurance

Savings plan

Paid time off (PTO)

Discretionary bonus

Qualifications

• 8+ years of experience in IT performance management or analytics.
• Proficiency in analyzing complex datasets for actionable insights.

Responsibilities

• Lead the IT Performance Intelligence Team to enhance IT service delivery.
• Collaborate with IT leadership to align strategies with business goals.

Skills

IT performance management

Analytical skills

Problem-solving skills

Leadership qualities

Data analysis

Agile practices

Education

Bachelor’s degree in STEM or Data Analytics

Master’s degree in STEM

High School Diploma with 12 years experience

Tools

Tableau

Power BI

SQL

Python

Job description

Requisition ID: R10181734

• Category: Information Technology

• Location: Unknown City, California, United States of America | Unknown City, Florida, United States of America | Unknown City, Maryland, United States of America | Unknown City, Virginia, United States of America

• Clearance Type: None

• Telecommute: Yes- May Consider Full Time Teleworking for this position

• Shift: 1st Shift (United States of America)

• Travel Required: Yes, 10% of the Time

• Positions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.

Northrop Grumman’s Enterprise Compute Services (ECS) organization is seeking an experienced and results-driven Manager to lead our IT Performance Intelligence Team supporting Enterprise Server and Storage infrastructure services. The Performance Intelligence Manager acts as a key driver in ensuring IT systems operate at peak efficiency and align with business objectives. The role focuses on overseeing the development, implementation, and optimization of performance monitoring and reporting tools, ensuring the delivery of actionable insight to enhance IT systems, processes, and services. This role is 100% virtual/work from home, preferably near a major Northrop Grumman location. Working virtually is subject to change based upon business conditions.

Responsibilities will include, but not be limited to, the following:

• Strategic Planning and Execution:

  • Collaborate with IT leadership to align performance intelligence strategies with business goals

  • Drive initiatives to enhance IT service delivery by leveraging data-driven insights

  • Collect, analyze, and use data from various sources to help make informed decisions

  • Propose business strategy by using data and analytics to anticipate changes and drive results

  • Identify potential risks and challenges by analyzing data trends

  • Create reports and presentations that use data visualization and storytelling to communicate findings to stakeholders

  • Create processes for effective data analysis and reporting

• Performance Monitoring and Reporting:

  • Develop and oversee the implementation of IT performance metrics and KPIs

  • Ensure accurate and timely reporting of IT performance dashboards to stakeholders

  • Monitor trends, identify performance bottlenecks, and recommend solutions

  • Partner with cross-functional teams to ensure alignment on performance goals

• Release and Change Management:

  • Develop and oversee the release process within an agile framework

  • Lead the planning, coordinating, communicating, and managing of the entire release process

  • Plan release cycles, managing risks, and closely monitoring progress

  • Develop and oversee engagement and development needed to gain adoption and support implementation of changes

• Leadership and Team Management:

  • Lead, mentor, and develop a team dedicated to overseeing the development, implementation, and optimization of service performance

  • Foster a collaborative team culture focused on innovation, accountability, and continuous improvement

  • Manage team workloads, prioritize tasks, and allocate resources

  • Promote a culture that values and uses data in decision-making

• Process Optimization & Compliance:

  • Identify and implement process improvements to enhance IT system performance

  • Ensure compliance with industry standards and regulatory requirements

Basic Qualifications:

• Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) or Data Analytics with 8 years of experience or Master of Science, Technology, Engineering, or Mathematics (STEM) degree with 6 years of relevant experience OR an Associates Degree in a STEM field with 10 years of relevant experience OR a High School Diploma with 12 years of relevant experience.

• 5+ years of experience in IT performance management, analytics, or similar role

• Exceptional analytical, problem-solving, and decision-making skills

• Proficiency in analyzing complex datasets to extract actionable insights

• Demonstrated strong leadership qualities

• Strong understanding of IT infrastructure performance monitoring tools

• Proficiency working in server and storage infrastructure environments

• Experience with SAFe Agile practices

• Experience with business intelligence tools such as Tableau or Power BI.

Preferred Qualifications:

• Knowledge of programming languages like SQL or Python

• Risk and Opportunity Management experience

• Agile Certifications

• Knowledge of IT security procedures

Salary Range: $129,300 - $193,900

Employees may be eligible for a discretionary bonus in addition to base pay. Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, and paid time off (PTO).

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.