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IT Manager, Scholars Operations Center
FLVS
Orlando (FL)
Remote
USD 85,000 - 155,000
Full time
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Job summary
Join a forward-thinking organization dedicated to transforming online education. As an IT Manager, you will lead a dynamic team supporting the Florida Scholars Academy program, providing essential technical guidance and ensuring cybersecurity best practices. This role offers an exciting opportunity to make a significant impact on the educational experience of students and staff alike. With a competitive salary and a comprehensive benefits package, you'll thrive in an environment that values innovation, collaboration, and professional growth. If you're passionate about technology and education, this position is perfect for you.
Benefits
Qualifications
- 7+ years supporting Windows OS and Active Directory.
- Experience with cybersecurity implementations and policy interpretation.
- Strong leadership and communication skills required.
Responsibilities
- Lead Tier 2 and Tier 3 support staff for the Scholars Operations Center.
- Provide technical guidance on security measures and incident response.
- Conduct daily standup meetings and track incident resolutions.
Skills
Education
Tools
Job description
IT Manager, Scholars Operations Center page is loaded
Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities. We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.
Deadline to apply is 11:59 PM on
05-22-2025(Support staff s alary will be based on internal equity and experience)
FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.
Position General Summary:
The Manager, Scholars Operations Center leads the Tier 2 and Tier 3 support staff on the Scholars Operations Center team serving the Florida Scholars Academy program. The team supports students, teachers, and staff in physical locations throughout Florida. This position manages and coordinates communications and support activities for the team.
The Florida Scholars Academy program provides in-person instruction to incarcerated students at housing facilities managed by the Florida Department of Juvenile Justice.
The Manager, Scholars Operations Center will provide real-time guidance to the Scholars Operations Center team during business hours and respond to urgent escalations in a timely manner. The position will provide solution recommendations and implementation guidance as needed, with a strong focus on Cybersecurity best practices.
Essential Position Functions:
- Conduct daily team standup meetings
- Supervise directly assigned engineers and analysts and provide real-time responses during business hours
- Provide technical guidance on the implementation of security measures affecting:
- Firewall and switch hardware
- Intune policies
- Group Policy Objects
- Windows 11 operating system configuration
- 3rd party security tools
- Communicate updates to stakeholders regularly and respond to inquiries
- Track the closure of incidents assigned to the team using ServiceNow
- Track the resolution of stories assigned to the team using Azure DevOps
- Provide periodic performance reviews of team member performance using both formal and informal mechanisms
- Mentor team members in best practices and skills development
- Analyze the efficacy of security measures and take action to correct deficiencies
- Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
- All work responsibilities are subject to having performance goals and/or targets established
- Work during normally scheduled FLVS holidays with a compensating time-off schedule
(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)
Minimum Requirements:
Education/Licensure/Certification:
- Bachelor’s degree in computer science or information systems, or equivalent combination of education and relevant experience
- IT or Cybersecurity certification preferred
Experience:
- 7 years of supporting the Windows operating system
- 7 years of supporting an Active Directory domain synced to Entra ID
- 7 years of implementing cybersecurity best practices based on policy documentation
- 5 years of providing real-time support during business hours
- 5 years of supporting configuration management technologies for Windows
- 3 years of responding to security incidents
- 3 years managing a team of technical specialists
Knowledge, Skills, and Abilities (KSAs):
- Strong understanding of Active Directory domain management and the relationship with Entra ID synced objects
- Strong understanding of configuration management principles and practices using Intune Endpoint Management
- Robust knowledge of the current technology landscape involving Windows 11
- Experience with cybersecurity program implementations and policy interpretation
- Ability to lead the team during high-pressure investigations and assign roles
- Experience with managing team members at different skill levels, Tier 2 and Tier 3
- Experience supporting users in highly controlled or adversarial scenarios
- Exceptional verbal and written communication skills
Core Competencies for Success:
COMMUNICATION SKILLS
Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience
CUSTOMER FOCUS
Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization in the community by serving as an ambassador or volunteer
INTERPERSONAL SKILLS
Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers
FUNCTIONAL /TECHNICAL EXPERTISE
Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion
MANAGER COMPETENCIES FOR SUCCESS:
COMMAND SKILLS
Relishes leading; Takes unpopular stands if necessary; Encourages direct and tough debate but isn’t afraid to end it and move on; Is looked to for direction in a crisis; Faces adversity head on; Energized by tough challenges
CONFLICT MANAGEMENT
Steps up to conflicts, seeing them as opportunities; Reads situations quickly; Good at focused listening; Can hammer out tough agreements and settle disputes equitably; Can find common ground and get cooperation with minimal “noise”
LISTENING
Practices attentive and active listening with all groups/people; Has the patience to hear people out without interruption; Can accurately restate the opinion of others even when he/she disagrees
MANAGING DIVERSITY
Manages all kinds and classes of people equitably; Deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; Hires variety and diversity without regard to class; Supports equal and fair treatment and opportunity for all
DEVELOPING OTHERS
Provides constructive, concrete, behavioral feedback to others through monthly development discussions; Shares information, resources and suggestions to help others be more successful; Delegates challenging work assignments or responsibilities that will help the abilities and stretch others; Regularly meets with employees to review development needs, career aspirations and progress; Constructs compelling developmental plans and executes them; Creates a climate in which people want to do their best; Is a good judge of talent; After reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization
TIMELY, QUALITY DECISION MAKING
Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; Able to make a quick decision; Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; Sought out by others for advice and solutions; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time
PROCESS MANAGEMENT
Good at figuring out the processes necessary to get things done; Knows how to organize people and activities; Understands how to separate and combine tasks into efficient work flow; Can readily see opportunities or synergy and integration; Can simplify complex processes; Gets more out of fewer resources
TEAM BUILDING
Develops networks and builds alliances; Participates in cross-functional activities to achieve organizational objectives; Focuses time and energy to develop direct report team and peer team; Fosters commitment, team spirit, pride and trust; Recognizes and rewards people for their achievements and contributions to organizational success; Identifies and tackles morale issues; Provides training and development to employees; creates and participates in team building sessions; Empowers others; Makes each individual feel his/her work is important; Invites input from each person and shares ownership and visibility
MANAGING & MEASURING WORK
Clearly assigns responsibility for tasks and decisions; Sets clear objectives and knows what to measure and how to measure them; Monitors process, progress, and results; Designs feedback loops into work; Holds self and others accountable for achieving goals and objectives
COMFORT AROUND HIGHER MANAGEMENT
Deals comfortably with more senior managers; Presents to more senior managers without undue tension and nervousness; Determines the best way to get things done with more senior managers by talking their language and responding to their needs; Crafts approaches to working with more senior managers that are seen as appropriate and positive
MANAGERIAL COURAGE
Doesn’t hold back anything that needs to be said; Is not afraid to provide current, direct, and “actionable” positive and corrective feedback to others; Lets people know where they stand; Faces up to people problems on any person or situation quickly and directly
Physical Requirements and Environmental Conditions:
- Frequency of travel: Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays
- Light physical activities and efforts required working in an office environment
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)
View our competitive benefits package, visit our Benefits page.
Are you being referred to one of our roles? If so, ask about our Employee Referral process!
About Florida Virtual School
We believe people thrive when they’re given freedom, trust, and the opportunity to make a difference. That’s why we empower our talented instructors and dedicated support staff with something unique—equal parts flexibility and support. With opportunities at Florida Virtual School, FlexPoint , and Florida Scholars Academy , we inspire students to believe the sky’s the limit and support schools across the nation.
Our Commitment
At Florida Virtual School (FLVS) and FlexPoint we value our dedicated team of instructors and support staff. Our values of excellence, innovation, community, balance, and communication create a work environment in which everyone feels confident and appreciated. Our organization and team members do more than just talk about our values; we live them and rely on them to be the foundation of everything we do.
We Value Veterans
Chapter 295, Florida Statutes, sets forth certain requirements for public employers to accord preferences, in appointment, retention, and promotion, to certain veterans and certain family members of eligible veterans who are Florida residents. The relevant portions of the law apply to “the state and its political subdivisions.” School districts are subject to the requirements of Chapter 295 and preference will be given accordingly.
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