Manager, Incident Management Assistance Patrol Training

Iteris; Raleigh (NC); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Incentive-based yearly bonus

401(k) with immediate matching

Paid Time Off (PTO)

Medical coverage

Life insurance

Education assistance

Job summary

Iteris is seeking a Full-Time NCDOT Incident Management Assistance Patrol (IMAP) Training Manager in Raleigh, NC to work on-site and support IMAP training initiatives. You will lead the IMAP Training Program, manage curriculum and training materials, coordinate multi-agency events, and oversee 3 IMAP Trainers to ensure safety and efficiency in incident response.

The role requires an associate degree with extensive training experience and readiness to travel for assessments.

Qualifications

• Associate degree or equivalent with extensive training experience.
• Experience in traffic operations, incident management, and emergency response.
• Ability to develop training curricula and materials delivered by staff.

Responsibilities

• Lead IMAP Training program for initial and recurring training, testing and certification.
• Direct the IMAP Field Training Guide covering incident command and field safety.
• Oversee multi-agency training events and standardize procedures.
• Track responder competency and maintain training records.
• Utilize the Raleigh training track for high-stress drills and exercises.
• Provide operational guidance and TIM best practices to teams.
• Review and update TIM SOPs, guidelines, and response plans.
• Support IMAP incidents and major events with training and guidance.
• Maintain training logs and support TIM content for meetings and publications.

Skills

Training program development

Curriculum development

Project coordination

Interagency coordination

Travel readiness

Education

Associate degree or equivalent qualifications

Tools

Microsoft Word

Microsoft Excel

Job description

Iteris is looking to hire a Full-Time NCDOT Incident Management Assistance Patrol (IMAP) Training Manager in Raleigh, NC areas to work on-site and support the North Carolina Department of Transportation with IMAP Training. The position would require serving as a champion in the development of IMAP Training, participating in multi-agency collaborative TIM Training, and overseeing 3 IMAP Trainers.

What you will be doing:

• Lead IMAP Training Program to ensure all IMAP responders and supervisors are provided initial and recurring training, testing and certification to ensure providing safety of the IMAP driver and the general public
• Curriculum Management: Directing the comprehensive IMAP Field Training Guide that covers incident command, quick clearance, and field safety protocols
• Statewide Coordination: Overseeing multi-agency interdisciplinary training events and standardizing operating procedures for traffic operations
• Performance Assessment: Tracking responder competency, managing training records, and refining standards in coordination with TSMO strategic plans
• Facility Utilization: Leveraging the co-located Traffic Incident Management Training Track in Raleigh for high-stress, realistic, multi-agency emergency drills
• Provide technical expertise, operational guidance, and training support related to incident response, congestion management, responder safety, IMAP operations, and TIM best practices
• Assist with the review, development, and routine updates of TIM-related standard operating procedures, guidelines, response plans, checklists, and coordination documents
• Provide operational support for major incidents and high-profile events, including IMAP-involved incidents, law enforcement-involved incidents, fatalities, wrong-way driving events, extended closures, special events, weather-related events, and other critical roadway impacts
• Maintain training logs of IMAP responder attendance
• Support development of TIM-related content for meetings, outreach events, TSM&O publications, ITS-related submissions, agency briefings, presentations, and partner communications
• Perform other IMAP related duties as assigned by NCDOT

What you need to be successful in this role:

• Associate degree in a relevant field, or equivalent qualifications attained with over 10 years of training experience in traffic operations, incident management, law enforcement, and/or emergency response
• Previous field experience in traffic operations, incident management, law enforcements, and/or emergency response
• Ability to develop training curriculum and materials to be delivered by other staff
• Demonstrated ability to focus on processes
• Ability to travel to support assessments
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Excellent organizational and time management skills
• Ability to establish and maintain effective interpersonal relationships
• Flexibility to support client project activities outside of normal business hours as needed

Iteris anticipates paying an annual base between $120,000 and $135,000 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

What's in it for you:

• Incentive-based yearly bonus
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off [PTO]
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.